Upgrade

Antg1212 · ‎30-12-2023

Hi

I've been able to upgrade my phone for the past month, over the last couple of days I decided to look into it.

Depending on which phone I want, I have found a better deal elsewhere. So to cover my bases I asked EE for my PAC code and since then, EE are now saying I'm not eligible to upgrade. Online chat is nowhere to be found. It now feels as though EE are saying "goodbye, we don't care". I've been with EE since 2009 and I think I would like to stay but it is now making me feel like I want to change provider.

If anyone would like to try and clear this up, would be much appreciated

XRaySpeX · ‎30-12-2023

As you requested your PAC EE assume you intend to leave. You'll be able to upgrade again at the end of the PAC's validity period if you don't use it in the meantime

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

XRaySpeX · ‎30-12-2023

As you requested your PAC EE assume you intend to leave. You'll be able to upgrade again at the end of the PAC's validity period if you don't use it in the meantime

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP