Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Upgrade to sim only

last Monday . 6th February, I chose to upgrade early to a sim only deal. I got an email confirming my order but it never said when it would be activated. My online account is still asking me if I want to upgrade early and is showing my old contract d...

EE upgrade/add on problem

Not pleased with EE one bit switched over to there pay monthly sim only deal and at the time was told by the lady who signed me up that I would be due an upgrade/add on in 6 months as long as all my payments were made on time in full. I’m now receivi...

Boku

What are these messages I keep getting from boku saying I've spent X amount, what is boku, who are they, what is it please? I know what I've brought with my contract number, and don't recall seeing anything from or to do with boku. Many thanks.Tommy8...

Hi, I should be on a sim only deal, how do I change

Extra charges

Hi, my son has a mobile on my plan and has several extra charges at £10 each. These took place one after the other early hours in the morning and he doesn't know what they are. How do we remove these charges and stop this from happening again.

Upgrade

I am due an upgrade but all your online offers are too expensive. I have gone on to comparison sites and can get an iPhone 13 for a lot less every month. What else can you offer me?

Monthly bill

Hi, I spoke to someone at EE on 13/08/22 and my new monthly bill was agreed at £6 yet you have been charging me £8. Can you explain why please

Resolved! About contracts and billing

hi,actually one of my friend added his Apple Watch in my account and he is not sending money to pay bill to his watch ,so I want to remove his apple product from my account.can you please help me as soon as possible.I have already paid my sim bill bu...

Billing

I have tried paying my bill online, was all going fine till I had to wait for the transaction to go through. It came up with an error message saying the session has expired. The money has gone out of my bank account but still says that I haven't paid...

Everything on bill is 9.3% higher

Hello, can someone please explain what the following means? I don't have an issue as such, and this isn't a recent change, I'm just trying to understand how £22 becomes £24.04. That's not VAT, which would be 20%, so what is it? Why are there multiple...