Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Upgrade

Hey there I am due an upgrade but it says I’m not the account holder I don’t understand that

Contract

Hi, can I change my contract ?

Pay credit into my account

Hi,I want EE to return the credit I have available in my EE account into my bank account and not to be used as credit to pay my broadband bill. What can I do to request this?Thanks.

Taking extra money

Hi, im just wondering why they have took £64 instead taking £20 monthly

Resolved! Re: payment history

When I try to access https://myaccount.ee.co.uk/bills-payments/mobile/payment-history it redirects me to https://myaccount.ee.co.uk/app/dashboard-paym and I cannot access my payment history or download my previous bills. Please try it out yourself an...

disgusted with EE dishonesty and poor service

I would like to warn everyone that under no circumstances should they use the EE shop at Bluewater shopping centre. The staff there are dishonest, lazy, and condescending. My phone is still under warranty and has developed a known fault but the staff...

Moved to another country, cancelled the contract number is not working at all.

Hello, I need to have an advise, as I have moved to another country and cancelled my contract but I did not expect that the number won't work at all as I need to receive few messages on my log in. Is there any way I can top up online for tine being?

We sent me 2 phones by mistake and doesn't want them back, what should I do?

Hi all, long story short, two weeks ago I have pre-ordered s23 ultra from EE(delivery 17th od Feb), my wife did same thing but with normal S23.However last Friday after we did math we have changed our minds and choosed to buy them directly from Samsu...

Upgrade to sim only

last Monday . 6th February, I chose to upgrade early to a sim only deal. I got an email confirming my order but it never said when it would be activated. My online account is still asking me if I want to upgrade early and is showing my old contract d...

EE upgrade/add on problem

Not pleased with EE one bit switched over to there pay monthly sim only deal and at the time was told by the lady who signed me up that I would be due an upgrade/add on in 6 months as long as all my payments were made on time in full. I’m now receivi...