I have just joined a 24 month contract with EE by the end of December 2023.
There is technical problem over my first bill which will be charged on 06 Jan 2024 which really surprised me because it has not been a week yet. When I used the online chat service, your customer service advisor Anirban is helpful and patient in helping me with these issues and make things right. I tried to give reviews over the end of our conversation but the network is not stable and our conservations just disconnected. Therefore, I just want to say thank you for the assistance on this platform.
I would also like to thank Rema for checking the Smart Hub network problem for us. After giving our post code to her, she immediately checks the surroundings to see if there is any works affecting our network speed (5-6 Mbps download and 1-2 Mbps in upload for the whole morning~). And just knew that there is a local MAST recently which may affect the speed. We will have to see if the situation continues.
Thank you guys. You all have done a good job.
