Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

How do I get on to my account

how do I get on to my account

Why can't i log on to access the internet ?

Upgrade

I have just upgraded and my new bill for this month is over double the cost of what my contract is for

Phone bil

I’ve paid my phone bill but I still have no calls or texts

£409.99 not discussed at upgrade

Unable to pay as I. Holiday ..feel like I’ve been scammed VERY disappointedsarah

Resolved! Pay as you go to contract

Hi, I bought a pay as you go sim card of EE from heathrow. Now that one month has passed, I am thinking about getting into a 12-month contract using the same sim card. Is there any way to do that?

New ee contract has left me with 2 mobile numbers

Resolved! Unlimited Data Pass - bill query

Hi, I took out an unlimited data pass on 11th August for £12.49 per month. However, my bill (dated 20th August) shows the data pass as being £24.98 for the period 11 Aug - 19 Sept.Is this an error? Or am I missing something? I am allowed to cancel...

Resolved! Can I cancel my contract from overseas

I’m in Canada and it won’t let me call the international number for some reason. I’m trying cancel my contract is there a way I can email or call to cancel my contract?

Resolved! Bill

I paid my bill on 20th sept but it still says I can’t get my pac code because of the status of my account,what do they mean.