Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Unable to Upgrade a number that is eligible for an upgrade via APP AND Website.

I have one account with three numbers - my sons (the first one on EE), my daughters (the second one on EE), mine (the third one on EE). My daughters is eligible for an upgrade and she is in dire need of a new handset. The App and the Website both ind...

Add an Apple payment method

Hello, I want to put my phone number as a payment method in the App Store and iTunes, but I get the following error, what is the problem?

Resolved! What if I can't cancel my contract?

I have less than 30 days left on my contract and I haven't received any email telling me how to terminate my contract. Every call is busy, need to wait for a long time, but I need to charge high roaming fees abroad. I hope I can solve it online, but ...

Resolved! Do I need to cancel my old Direct Debit when I upgrade?

CHANGE OF ADDRESS

Hi How can I change my address via webiste. Many thanks

Resolved! Student Contracts and Trade-In Options for Moto G54 5G and Nokia C30

Hi everyone,I’m looking to upgrade my phone and wanted to ask if anyone knows about student contract deals for the Moto G54 5G or Nokia C30. Also, are there any trade-in options available for these models? Any recommendations or experiences with thes...

EE bill

Brand new to EE -Literally signed a contract 2 days ago my old number only just got pulled over to EE. My device monthly cost should be £44.50 and my plan should be £16. Why in heavens name do I have the cost of a tech add on of £51 on my bill when I...

Resolved! Ending contract and carrying the number to a new PAYGo

Hello! I am leaving the UK for a year and I would like to end the contract for my mobile line, but carry the mobile number to a new PAYGo. I am already abroad and I have brought with me the PAYGo SIM (the contract is an e-SIM). Could you help me figu...

Paying for a service I cancelled - no proof

I logged into my account today as my upgrade is due and noticed I am paying for mobile broadband that I cancelled on 8th March at 16:00 (I have a text that says I passed security). The call handler did not make any notes and as it is just over 6 mont...

Resolved! Sim only contract - can’t upgrade as still paying off phone??

My two year contract finished last November, and as I was still happy with my handset decided to go for a 12 month SIM plan. Every now and again I get emails offering deals on upgrades as well as these coming up in the app. However, when I click on...