Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! EE not cancelling contract within 14 days cool off.

Hope someone can help! I agreed to a mobile 4G wiFi contract on the 23rd April and received the hub etc on 24th. It wasn't suitable, poor signal and difficult to set up, and I phoned to cancel the contract on the 27th. I was assured I would have no ...

I have several lines on my account for several months ive been trying to find w

I have several lines on my EE account. For some reason for months now I'm unable to reduce ..downgrade 2 of my sims. Or upgrade aims or have new devices..I've called EE so many times..they either cut me off or fob me off I finally spoke to someone to...

I need to wait to get another phone on my contract?

Hello, I've got a phone with airtime plan for my wife on Monday from an EE store, and when I went to pick it up Wednesday ( because I'm a new costumer I couldn't get it delivered to my house), I wanted to get the second phone for me on the same contr...

Samsung watch 6

How comes I am being charged for 2 samsung 6 watches

Resolved! Lost and stolen

Hi I’ve lost my mobile I have sim only deal with you I need cancel have new one sent out thank you

Removed SPEND CAP but still unable to make calls

I removed my SPEND CAP but I'm still unable to make calls - why?

Out of contract and still paying full price?

If I am out of contract why am I still paying full price. Part of that payment was for the phone which is now paid off. I am sure a law was brought out to stop phone companies doing this.

Want to stop my auto debit for a few days as I am travelling

Im in my last 98 days of my current contract

In in my last 98 days of my current contract but it's not allowing me to upgrade online/appAnd I don't want to swap my current device the new plan I've looked at is £10 more than my current one Please help

150 Not working

Hi there, I did make a call regarding my bill and having difficulty paying due to being underpaid. I broke my Clavical 15/01/88 and therefore was unable to pay and was told EE would see what they can do to support me. I am still unable to call 150 as...