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Payments after cancellation

Pasdutout
Explorer

‎29-09-2024 04:47 PM

I've changed from contract to pay as you go for my phone and cancelled the contract for a tablet. It's extremely difficult to get to speak to someone and I've had no acknowledgement of the cancellation of the tablet contract. Accordingly, I've cancelled my direct debit as I don't want the incorrect amount to be taken from my account. How do I find out how to set up a new direct debit for the pay as you go please? 

 

0 Helpful
2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎29-09-2024 07:06 PM

Hi @Pasdutout 

You need to give 30 days notice to cancel. I would not recommend cancelling your DD. 

What does it say on your EE app or online account.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

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XRaySpeX
EE Community Star
EE Community Star

‎29-09-2024 09:21 PM

You can't pay for PAYG by DD.

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