Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Payment plan?

HiI am on payment plan, does the contract get extended for the duration of payment plan?

Resolved! i need to get copies of all my old invoices as far back as 2020,

Is there any way to get on live chat or send an email

How do i

Account number: GB*******

Hi , I have paid my first broadband bill and a text was sent with a link to view my bill but I cant see it. I have been with EE mobile for over 20 years . So all I can see is my mobile bill. [Mod edit: removed personal details]

Additional SIM card looks to be replacing existing number?

I currently have two SIM only plans on my account for my wife and I. A few days ago I purchased a new SIM plan for our daughters first phone, taking it up to three plans on the account. When I log on to the app it looks as though this new SIM is repl...

Resolved! £77.00 bill for cancelling within cooling off period

Can anyone help? I cancelled my contact a few days after I received my sim there were no charges. Why have I been charged £27 for the contract and £50 deposit? Will these charges drop off or will I have to pay £77 for something I’ve never used?

Resolved! Paying for my contract and gettin my account back online

Hello my account has been closed for a while now when I switched to a contract I do not know why and I’ve been trying to pay for my billing but I don’t know how to please help

Resolved! Unhappy with Insurance Claim

I made a claim on my insurance yesterday as I had dropped the phone and the back of the phone had large cracks where you can see the components inside. The claim went through successfully and I had booked it to delivered tomorrow. Today about 15 minu...

Resolved! How much notice do I need to give to leave if I’m out of contract?

£50 to move my number across

I requested that my mobile number got transferred to EE. Even before the service started (which, after a phone call was meant to start three weeks later) I received a bill for £74. Now, the contract I chose when I asked for the portability of my numb...