Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 15831 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 25951 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 53280 Views
  • 55 replies
  • 13 Helpful

Resolved! Can i combine mobile and broadband into 1 bill

Hi all Recently moved to EE - currently have one Pay monthly mobile and then broadband / home phone.  More mobiles will follow in time I get 2 separate bills - does anyone know if i can combine them into one bill? Thanks in advance

Nick_2811 by Investigator
  • 446 Views
  • 1 replies
  • 1 Helpful

Phone contract

How do i find out how much is left to pay off for my phone and what happens when my phone contract runs out. My phone contract is due to run out in December however my headphones do not run out until February but i am not planning on staying with EE ...

Hi Dennis, Im having the same issue. Did you end up getting your number back? Regards, 

Haj4 by Visitor
  • 259 Views
  • 0 replies
  • 0 Helpful

Billing confusion

So I have been with ee for quite a while now, went and done a early upgrade and paid the £253 fee today, recieved email confirmation all dandy. But then noticed it said it was knocked of my next billThis left me confused so I went hunting through my ...

Cancel

I recently opened up a new contract and took out three new devices, but unfortunately I lost those three devices in addition to this due financial circumstances and other stuff that  i can’t disclosed I afford to to pay for it anymore and I’m within ...

Jayc3 by Investigator
  • 10980 Views
  • 12 replies
  • 4 Helpful

Resolved! Spend caps

Hi I have a £0 limit spend cap and keep receiving messages from EE   . Will I be charged for these as I’m away on holiday in Morocco ? Worried that  I might be getting charged excessive amounts  by EE . Set a 0 amount spend cap  to stop this ? Thanks...