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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 60443 Views
  • 69 replies
  • 14 Helpful

I want to Leave EE due to the huge price increase

The subject explains really why I want to leave EE. I'm 1 year and 4 months into my contract and with the huge price increase imposed on the contract I'm looking to leave.  According to Citizens advice I have the right to cancel my contract with in 3...

Damient by • Explorer
  • 6912 Views
  • 25 replies
  • 26 Helpful

Resolved! EE leavers discount

I worked for Orange / BT / EE from 1997-2023 but was on a business phone, so this just cancelled about 14 days after I left. I’m now on a SIM only deal and was advised in the EE shop that I should probably still be eligible for a discount as a former...

Tpk_uk by • Explorer
  • 727 Views
  • 2 replies
  • 2 Helpful

Cancel Contract

I want to cancel my Sim contract. But customer service is telling they can't do that, so I should go to store and talk there. I went to the store they are also telling they can't cancel I should talk to customer service. None of them are doing it. Wh...

Wahid75 by • Investigator
  • 824 Views
  • 5 replies
  • 6 Helpful

Resolved! Convert to Business

I have a pay monthly personal account which is now SIM only. I want to buy a new Business monthly contract with a new device, but retain my number. Any idea how I can do this? Thank you! 

itsal by • Explorer
  • 427 Views
  • 1 replies
  • 2 Helpful

Trade in phone sent but not received

Hi,I recently upgraded my phone and was sent the trade in pack a few days after receiving the new phone.I have sent my old phone back in the pack provided, going in to the local post office on the 31st March where the package was weighed and scanned ...

GBG2009 by • Investigator
  • 602 Views
  • 6 replies
  • 0 Helpful

Resolved! Recovery of call log history

Hi, I have deleted a very important number that called me from the call log before saving it. Is there any way to recover the call log? Would ee be able to provide a list of numbers that called me?

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