Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Landlines

Can I phone landlines as part of my SIN Only deal or only mobile numbers.

bills and payments not opening cmon ee sort it out

Price difference between phone plan and SIM only plan

I'm currently on a rolling SIM only contract and I'm tempted to upgrade my phone and SIM plan. I have the Samsung Galaxy S23 currently and I'm considering upgrading to the Samsung Galaxy S25+. Looking on EE's website, it seems the phone price and dat...

EE Broandband and tv bill

I cannot see my bills at all on the app or website. Recently switched over from bt to ee.

Resolved! Another item in my account that i dont recognise.

I have been unable to access my itemised bill,I deleted the app and installed again and started from scratch which now let's me see my usage,I also had something about my new order which I HAVE NOT MADE ANY ORDER,I can now see another device on my a...

Resolved! Add insurance to my phone

Hi I bought my phone last month I need to add insurance to it kindly please help me with it

Hi, I want to make a complaint and be taken seriously by a human, not a virtual

Resolved! Removing a device

Good morning,I noticed on my current monthly bill which is £20 per month. I am being charged with another device/number which was from a two year contract that has finished now. £16.02 How can I remove this number/device?Kind regardsJames

Direct Debit Date

Good Morning,I seen on my app that my Direct Debit bill for this month was higher than expected.I read why, and apparently it’s because I’m now paying my Direct Debit on the 4th of each month, and not the 1st as I’d originally set up.Perplexed, as I ...

Resolved! We can't load this information.

I used to use Pay as you go, but I recently switched to a 12-month contract. However when opening my EE app to view my final bill and make my first payment, it says "We can't load this information", and has been stuck on this message for 4-5 days now...