Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 59464 Views
  • 69 replies
  • 14 Helpful

Full Works Sim-Only for £29

I'm currently on a iphone allrounder for £22 for 6 months, EE keep sending me notifications that I can upgrade to a new phone+sim deal or sim-only dealGoing through the options  and  can get Full Works for £29 on Sim-Only is this correct, could I upg...

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walkerx by Skilled Contributor
  • 6607 Views
  • 14 replies
  • 3 Helpful

Early cancellation fee

I moved from EE to Lycamobile in November without realising my contract had just renewed with EE.  Bad service from Lyca so decided to move back to EE but trying to cancel with Lyca has been difficult and I am still awaiting my PAC code.  EE were awa...

alain38 by Visitor
  • 612 Views
  • 2 replies
  • 5 Helpful

TNT Sports - Inclusive Extra

Hi, I currently have the EE 'all rounder' SIM 5GB with 30% discount so currently pay £19.65 and this includes 1 x Inclusive Extra which I have selected as the TNT Sports. That was the main reason for joining EE to get TNT at a reasonable price in 202...

Resolved! Sim only

Just ordered a 25GB sim only deal. Is that 25GB per month or a fixed amount over 2 years?

Unauthorised charges

My wife found she has £130 of extra charges this month and then further charges this month from my daughter's phone. Looking through her phone, she has a couple of text messages which come from a phone number which Google says is scammers but other t...

Annual increase

EE txt me to say that due to “technical issues”, they cannot currently tell me what our new mobile bills will be.Absolutely outstanding. 

Minkey1 by Star Contributor
  • 937 Views
  • 10 replies
  • 2 Helpful

Trade In “Likewise” is a scam

I have never experienced something like this before! I have got in touch with the “upgrades and retention” team to see if I can reduce my plan. I was paying over £100 and couldn’t keep up as it’s far too expensive when I can get cheaper plan elsewher...