Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Exchange

I got a Google pixel 9 pro XL with a device payment plan. I don't seem to like the phone; maybe because I switched from an iPhone. It's past my cooling off period already, can I exchange to another phone brand and still maintain my agreement or get a...

Heil

What I need to do

Resolved! Switching

Hi, my numbers have swapped over but it’s saying I have an extra charge of £30 because I’ve gone over my limit but my phone has been cut off. The numbers swapped today and I’m completely without a phone. I’ve turnt it on and off numerous times and to...

help

Re: Cancelling a second line

I need to cancel the second line wrongly added in my bills and aside from that, need to transfer ownership from the number ******** to another person. Mod edit: [please don't post personal information on the community].

Resolved! Old bill

I’m currently trying to pay off debt due to having to leave my job due to my health. My credit file shows i owe EE money from 2020. I found an old email from a debt collection agency. They said the account was returned to EE. But i cannot get in touc...

I want to leave EE

I just got charged 157 pounds! They said they were decreasing my bill why was it so big ?!

Cost of phone contract vs Sim only

I’m currently paying for a phone contract which includes an iPhone and essential 125GB package. Now that the phone and the network cost are divided into two separate payments, I can see the Essential 125GB is costing me £28 per month over two years....

Resolved! Message to say my prices up

Please can you tell me why I have received a message recently saying from 16th October I would be put onto rolling sim and the price is going up from £8.00 to £15.00 that's a big jump. P Moorcroft

Phoning uk from Spain allowance

Phoning uk from Spain