Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 14302 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 24867 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 49834 Views
  • 55 replies
  • 13 Helpful

Still being charged for a paired watch

Hi all. I had a paired watch contact which came to an end about 2 months ago. I called EE once my contract ended to cancel this device to ensure it did not renew as I don't use the watch anymore. It appears I'm still being charged for the WiFi plan o...

Lauraw92 by Investigator
  • 425 Views
  • 1 replies
  • 1 Helpful

Resolved! Double Netflix

Have just moved over from BT on the 28th August for both TV and Broadband.  Before the end of the day I received the first bill from EE - understandable if you are billed in advance of a period.However under my bill for TV this is showing Netflix Pre...

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Herbhead by Established Contributor
  • 416 Views
  • 3 replies
  • 0 Helpful

Phone billing

Hi I paid £170 off my bill I have spoken to ee before my 1st bill was higher then thought. I owe 130 from.original which I will pay next Friday 6 September. Wondering as we are universal credit could we get a tarrif that cheaper and suit us

Contract prices

So as a long term existing customer who pays the bill every month near £300 at times with multiple lines.....currently on x 2 upgrade any time contracts....went to upgrade early 2 days ago found a great plan a few pounds more than the current one wit...

T4lx by Explorer
  • 502 Views
  • 2 replies
  • 0 Helpful

Can't see any detail on unbilled charges

Can anyone advise on how to view the details of what my current unbilled charges are please? I have tried on the app and website but I can only see the overall amount of current unbilled charges on my mobile phone account. I can't drill down any furt...