Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Customer service told phone not available had make new contract under duress.

I was told there was a problem with the system although I had completed the plan and device I wanted and completed all of the contact forms and checks and received the confirmation email. But there was no order for the confirmed new order on my accou...

Losing a customer after 20 years

I'm not one to usually use forums, but there's always a first!After 20 years of being with EE (Orange prior) I have finally had to move my mobile contract away from EE due to the grossly uncompetitive rates being offered by Sales representatives, who...

Resolved! Action needed to stay on same ee contract?

Hi, I have a very basic ee mobile contract that is due to end soon. I want to stay on the same contract with no new upgrades. Will this happen automatically if I do nothing or am I supposed to confirm this with ee in some way?When I log in it offers ...

Paying my phone off early

Hi, I want to pay for my phone early and I'm on a 24-month contract. I rang up and was told it would cost so much. Then it would be £ 32 monthly to have a mobile plan as I'm in a 24-month contract still. I was under the impression that once your phon...

some accounts being charged

Currently an issue with some accounts being charged for 0345 numbers and 07 mobile numbers incorrectly.Had additional charges of £247 incurred but CS rep told me its due to accounts being moved to real time billing. I would urge everyone to check the...

Resolved! Contract Ending

Does anybody know how I can stop paying my contract? It’s due for the last month and I don’t wish to carry the contract on anymore. However there’s no options or guides that make it clear on how to do this.

Final Bill extra charges

I have received my final bill from EE and am confused about why I have extra charges My EE contract ended on November 2nd and I ported over to a new provider on October 22nd.My direct debit was taken in full on October 15thMy final bill has monthly u...

Device Bill

Where do you fin the bill for the device?

+1519

When did EE decide that +1519 (Ontario) became part of the US for billing information purposes? Does not affect billings at the moment but could do in the future.001519xxxxxxxUSA (from CAN)

Resolved! Contract end date

Where would I find my contract end date without calling up EE and waiting 10 hours in a queue