Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

BILL

My granddaughters last BILL was 97pounds I would like to know why as I feel I was conned into a contract as in shop I was quoted 60 this is getting ridiculous

Final bill

I have been waiting for a final bill. You instead said you couldn’t take payment but I need to see the adjusted bill first. I’m glad I switched providers. Your website is appalling and your service has been absolutely dreadful.

leaveing ee

i stevieb att here# we only been with ee month. we found it wasnt that6 good the pay out etc weelthey ex spect us to pay 850 as we leaveing no way we going to pay for there service can we do anythingthanks

Monthly Contract only - £11.00 pcm unlimited texts, data, calls etc.. why now£19

Hi monthly Contract (NOT pay as you go) £11.00 pcm. All unlimited calls, data, etc So why £19.95 - is it using emojis, or sending pictures over text messages? Or long text messages? Important due to hospital issues. TIAJC

Help

No matter how long I wait my bills won’t show on app. I need to have a copy of my last bill but cannot view. Please advise as I have followed all instructions and just shows loading icon.

End of SIM only contract

What happens when my SIM only contract runs out- do I need to upgrade to another contract or will my old one keep running?

Upgrade hasn't arrived

Hi, I ordered an upgrade on the 09/07/2024, on 17/07/2024 I received a text saying that my upgrade had been reversed and the credit agreement cancelled. I never received anything from the courier to say when it would be delivered or any communication...

Resolved! Staying with current contract

Hi,Just wonder if I can stay with current contract and how this looks like? Do I get extra charges or my pay monthly bill will increase?

Failure set up autopay instructions

I lost my authorised direct debit credict card. I couldn't set up new credict card autopay payment.

Incorrect contract selected before checkout

Hi,I have just ordered an upgrade and unfortunately due to having to go through the process twice ( I think the first must have timed out), I've incorrectly chosen 36 months instead of 24.Is this an easy fix or do I have to cancel the whole contract ...