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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 8149 Views
  • 2 replies
  • 5 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 18281 Views
  • 0 replies
  • 9 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?    Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Leanne_T by • EE Community Support Team
  • 35410 Views
  • 49 replies
  • 11 Helpful

Resolved! Number Porting to PAYG/SIM Only

After 6 or more years of EE I am delighted to be cancelling my contract soon. However, I want to be able to port my number to a new SIM.After having my monthly bill raised by over 50% with EE in 18months I think I will stick with SIM Only (wrote PAYG...

Resolved! Sim deals

Hi I have found a sim only deal, 24 months unlimited data and calls around 11 pound per month, says was 30 pounds, says half price for 6 months. Does that mean it’s 11 for 6 months then goes up to 30 again or is it half of the 11 pound for 6 months I...

Jenh1982 by • Visitor
  • 235 Views
  • 1 replies
  • 0 Helpful

What’s going on

I called 150 to top up pay as you go to get another 20gb, I was transferred to a guy that said I could get 25gb a month if I payed £9.80 monthly….seemed like a good deal so answered all the questions that they ask ect…gave my card number ect… Happy.O...

Jimmer72 by • Investigator
  • 277 Views
  • 1 replies
  • 1 Helpful

New FlexPay and Friends and Family discount

Hi, Quick question and apologies if it’s already been asked.With the new FlexPay agreements with getting a new device plan etc, are these compatible with the Friends and Family discount? If so, does it apply to both parts of the agreement or to just ...

Payment

I need help because I paid my bill last Thursday and now I'm getting a message from you saying I've not paid you 

unfortunately roaming charges

it's unfortunate extortion to find without your request and numbers already free on  your package  is still  being charged ,it's never alright  and fair  ee  make unreasonable  merger scandal on customers .its  systemic scum or  reckless extortion  o...

madatuk by • Visitor
  • 201 Views
  • 1 replies
  • 1 Helpful

Resolved! Payment

Hiya I would like to arrange a payment plan so I can get back using my phone 

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