Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 60480 Views
  • 69 replies
  • 14 Helpful

Resolved! Good will gesture

Hi I had an emergency as phone stuck wouldn’t open so popped to EE store got phone when I had it a day was not what was told sent email spoke to a lady she said they would pay for half of the cost under the fullcircumstances which I was and I am happ...

madeline50 by Established Contributor
  • 921 Views
  • 7 replies
  • 2 Helpful

Resolved! Upgrade..showing 1 month contract

My daughters phone is coming to an end of contract. Contract has been for 2 years so not seen the new plans before and showing as a 1 month contract for her? Can some explain what this means, sorry if sounding a bit daft. And need help on which plan ...

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sjjo80 by Contributor
  • 2645 Views
  • 5 replies
  • 2 Helpful

Resolved! Card blocked

I had an issue with a payment going missing when I went to pay my bill last April and because of this I thought my bank had blocked EE from taking payments from my card but I spoke to them and they told me I need to contact EE and they can unblock my...