Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Picture message charge from nowhere

I've been with EE for about 15'years. Send about 200 text messages a week. All in contract.2 months ago I got charged for 2 picture messages for very first time. Nothing last monthThis month I was charged for 3 picture messages. I never send photos o...

Resolved! Call cap

I am in Thailand and unable to call England due to spending cap need this removed please

Why is my bill so high?

Hi

Cannot access broadband bill

I have recently switched over to EE broadband. I already have an ee mobile account. I have been trying to link the broadband to my account but it will not work. I have received emails saying “check out your bill by logging into to your online acco...

Adding new phone with discount

Looking to add another phone into account. Will the friends & family discount apply to the plan automatically and can I bring the persons phone number (already EE) and use it on new phone if so how do I do that?

A one off payment

Hi i was wondering if anyone could help me, i took out a new contract with EE last week and had to phone to give more information which i did do, the lady told me i would have to pay a £50 deposit for the phone but said if i didn't want international...

End of contract

My mobile+SIM plan contract has ended on 29 Sept 2024. And it says that I will still be charged the same amount after that - which is quite ridiculous because technically speaking my mobile should be considered "fully paid" after the 24-month subscri...

Scam Guard

Billing

Hi how do i change who pays for my Phone bill

Resolved! Merging BT TV Account and EE Account

Hi there, I have had an EE account for as long as I can remember. I have also been a BT TV (now EE TV) customer since 2020. I have broadband and TV packages with a 4K UHD BT box. Is it possible to merge these under one account given EE took over BT T...