Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Bill

How to view and pay my bill in app

I want to pay my bill :p

Wrong address

Hi, I've just ordered a new SIM but realised that I hadn't changed my address when I recently moved

Upgrade issue

Recently moved over from BT mobile to EE. Looking on the EE app at details of my SIM only contract there is a section that says I cannot upgrade because I have not finished paying for my phone. This is completely wrong, I bought this phone and phone ...

Resolved! Flex Plan & Contract Plan

Spoke with someone in the upgrade team, she wasn'nt overtly rude but was very disagreeable and failed to answer the question....which is:Why are the two plans running at different lengths?The Flex Plan (device payment) is for 3x years, and the contra...

Resolved! Question about service suspended

My sim card was stopped due to insufficient bank card balance on the payment day, and my mobile app could not be logged in. I am not in the UK during this summer (because I am not in the UK and I contact others with emails, so I didn't pay attention ...

Roaming bills overcharging instead of £25 for Roaming I have been charging £69.6

Dear Sir/madam My overcharged number 07********* in June I applied for Roaming in Lewisham branch and they said i will be charged £25 for the first time that’ it will be refund our agreement to my surprise in June they charging me £69.67p that’s firs...

Change in contract

I want to change my monthly plan to bit cheaper one compare to my current one... it's not been 14 days since i signed my contract... can i change it?

Apple TV 2 month charge

Hello. I had the 6 months free Apple TV that I then continued and the first bill is for 2 months worth £17.98 (2x £8.99) why is this ?

Resolved! Early upgrade

Hi allI've got a question about an early upgrade I've just completed but can't seem to get a straight answer from anywhere.I've pre ordered the new Pixel 9 Pro Fold via an early upgrade and paid an early upgrade fee as my contract isn't up until Octo...