Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Bill so high

My bill is £160 for the past 5 months. Instead of £110 . Why . And no one is answering to the call centre. Online chat not available anymore.

Re: Why my bill is high

Why is my bill high this month

Resolved! Re: Live chat

hello i’m needing help to pay my phone bill

Resolved! Re: Final Bill Payment

I just got 1 such bill today 2 September 2024 after terminating my EE service for their mobile broadband because I had been unable to connect to their mobile broadband service since 26 May 2024... They gave me a bill for just 0.18p ! because I had ph...

Do EE now charge for calls to 0800 numbers?

I was charged 20p for it. And this was in the UK.

Resolved! Late payment charge

Hi we started with EE on 22 July 2024 and all goid had direct debit all set up. However our first direct debit was mysteriously cancelled and according to the message I received it was cancelled by EE , however I immediately contacted you and set up ...

View itemised bill from March 2022

When i access my bill for March 2022 the itemisation is not there. Is there a way i can access this?

Not using upgrade anytime

I'm within my last 100 days of my contract, the EE website says on a normal annual upgrade I should be able to upgrade now for free so long as I'm getting a package for the same price or more.However, on trying to upgrade online/on the app it will on...

I am abroad how can I pay the bill

Spend cap

I’ve had a message tosay I’ve reached my spend cap but I haven’t what can I do