Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Want to change my current plan and want to cancel my add-ons.

I would like to change my current plan and want to cancel my add-ons. In addition, I would like to add a new prepaid 12 monthly plan to which costs below 10 pounds a month. It will be greatly appreciated if you could help me with this.Thanks and rega...

Extra Charged per month

I am paying £24 per month which is completely shocking. I have been contacted by CS and been told that issue is going to be resolved but it never happened. Initially I was told that I will be paying £9.50 and each month now you are deducting £24.00. ...

Third Party Charges

Hi. Any support would be helpful.I discovered that last month neatly £240 worth of third party charges had been made using my sons mobile phone number to microsoft. These were purchases he/we didn't make - we don't have any microsoft products in the ...

Phone contract

Hi,I am an international student that has been in the UK for a year now. I have been with EE for 4 months now for a sim contract (24M) and was wondering if I can get a phone contract (IPhone) without a credit card. Would that be possible?

Resolved! EE shop poorly advising OAP

My mum has EE fibre, phoneline and mobile SIM only, she had some issue with her email, which EE do not provide, it's a third party email provider which my mother was not aware of as I set it up and rather than bother me she thought she'd ask the EE s...

Re: Stay away from EE scam

This is worse company to take any services. Intially, sales team will tell deffierent things and later on you will get different terms and conditions. If you take services, later on you will find you scammed by EE. ThanksExactly my experience, guys w...

Friends and Family Discount

I am thinking about upgrading and was wondering if my friends & Family Discount will go over to the next contract or will I need to get another code?

Price match

Hi, I've been with EE for 10 years and never had any issues, I'm due an upgrade and EE offers the new Samsung at 50 odd pound a month, 3 are offering it for 30 and Vodaphone for 38.. with a smaller upfront fee, do EE price match? Or am I best ending ...

Resolved! How can I get an itemised bill

Resolved! Refund

After speaking to customer services last week, I had verbal and text confirmation of a refund which will be processed. However I did not receive an email nor postal confirmation and have not had the refund appear in my bank account. I usually email c...