Bill Email or SMS

[StuBazFrost]

Hello,

Am I supposed to receive an email or an SMS when a bill is ready to view because in the 9 months of having a contract I never have?

Thanks

[Northerner]

Hi @StuBazFrost 

Yes unless you have changed your settings/notifications.

Thanks 

[StuBazFrost]

I don’t get any notification and no sms or email.  Do I need to contact EE directly to find out why?

Thanks

[Debbie_G · Accepted solution]

Hi @StuBazFrost.

Thanks for coming to the Community.

You can check to make sure your alerts are turned on by logging into your EE Account online. Once you're logged in, tap on Plans & Subscriptions and scroll down to Mobile usage alerts. From there, you can choose to receive alerts by email or text.

If your alerts are turned on, but you aren't receiving these, please reach out to our team. They will be able to look into this further for you. 

Debbie

[StuBazFrost]

Thanks for the pointer.  Found the setting and saw it was set to sms the wrong number.  Changed it now.  Thanks again. 

[Debbie_G]

Thanks for getting back in touch to let us know @StuBazFrost.
I'm really glad to hear you've been able to get the number updated 🙂

Debbie