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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 59493 Views
  • 69 replies
  • 14 Helpful

Cancelling

In cancelling broadband after 24 months contract is met with disbelief and an increased bill

Th50 by • Visitor
  • 332 Views
  • 1 replies
  • 2 Helpful

Hi ,I moved to different country and I would like to cancel my contract and have only SIM card for credit .

Denisa33 by • Visitor
  • 2929 Views
  • 1 replies
  • 0 Helpful

Bill not generated yet (two days late)

My bill was supposed to generate on 4th March. I got a message in the app telling me it was ready to view, as usual.The bill isn't there though, but the Flex part of my bill is showing correctly. Not a new contract or a recent upgrade. Nothing should...

skaw001 by • Visitor
  • 540 Views
  • 2 replies
  • 2 Helpful

Resolved! Overseas help cancelling subscription

I´m looking for advice on how to cancel my EE subscription, as I have moved to Germany, but am unable to contact EE as my plan doesn't allow for international calls. I have also looked into the ´message me´ option on the EE app, but this isn´t availa...

Resolved! Bill payment

Hi I’m just wondering if it’s possible to pay my bill on Friday but not get cut off as I need my phone for work 

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