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[LThomas8]

Hello can you help with my bill please I cant pay until the 11th can you do a promise to pay please 

[Schockwave]

Hello @LThomas8 ,

Welcome to the community,

We have no account access and do not know who you are, this is a public forum, you will have to speak to customer service  about this, by pressing option 2 after ringing 150.

[Ali_A · Accepted solution]

Hi @LThomas8 

Following @shockwave's advice to call our Payment team on 150 from your handset to discuss payment options, please also have a look at Help if you have problems paying your bill for more information and the contact number if you need to call from an alternative phone. 

Ali