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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 63865 Views
  • 69 replies
  • 14 Helpful

Payment plan?

HiI am on payment plan, does the contract get extended for the duration of payment plan?

Sloonat by • Contributor
  • 617 Views
  • 7 replies
  • 3 Helpful

Account number: GB*******

Hi , I have paid my first broadband bill and a text was sent with a link to view my bill but I cant see it. I have been with EE mobile for over 20 years . So all I can see is my mobile bill. [Mod edit: removed personal details]

Iwali by • Investigator
  • 540 Views
  • 3 replies
  • 3 Helpful

Resolved! £77.00 bill for cancelling within cooling off period

Can anyone help? I cancelled my contact a few days after I received my sim there were no charges. Why have I been charged £27 for the contract and £50 deposit? Will these charges drop off or will I have to pay £77 for something I’ve never used? 

Resolved! Unhappy with Insurance Claim

I made a claim on my insurance yesterday as I had dropped the phone and the back of the phone had large cracks where you can see the components inside. The claim went through successfully and I had booked it to delivered tomorrow. Today about 15 minu...

HannahLP by • Investigator
  • 566 Views
  • 1 replies
  • 4 Helpful
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