Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! adding existing account holder to new account whilst keeping current number.

Hi,I am looking at add a family member to my account so I can gift data and purchase her a new sim only contract with her keeping her current phone number. What is the best way to do this?For information we are both EE account holders. Thanks in adv...

The wrong plan for my loyalty of 12 years feel robbed

Not happy with my plan. I felt the lady in the store would not help me in achieving an cheaper plan. She only though about her commission and herself

How can I put a name against each of my mobile numbers on my account page

I have a number of Sims on 1 account and want to name each on my account page so I can see who is spending the most each month. I could do this easily on BT but since moving to EE the names have gone missing.

Resolved! In app upgrade options disappeared after handset change.

I've always only ever had sim only from EE. Been with them since 2012 and I'm half way through a 12 month contract but in my app I'd been seeing upgrade options and recently saw the £24 a month offer for the Unlimited All Rounder.My phone was an iPho...

Resolved! Looking to pay outstanding bills

Mobile Bill

How do I go about cancelling my contact before March next year?

Can't Upgrade 1m capped contract to 24m unlimited?!

Hi,So I got a 5G sim on a 1-month 100mbps capped contract to see if it would be reliable enough for broadband usage."Essentials Data Sim Unlimited 1m" £20 with the discountI am now happy that it is good enough and want to upgrade to the uncapped 24m ...

Help !

My phone will not make out going calls. Keep getting system is busy message, can’t even call EE, I have a sick child a can’t even call doctors in morning. Turns out you have tried to take my DD once and it’s bounced, so you have cancelled my DD annd ...

How to cancel my sim only contract, ive changed my mind.

Upgrades - 3 x sim only numbers

Hi, Currently looking at “upgrading” sim only deals due to deals/discounts running out. 2 out of 3 sims have the same prices; 1 sim has lower prices and other options than the others. Why? I can’t work it out! On the same point; sim only new deals fo...