Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 61329 Views
  • 69 replies
  • 14 Helpful

Resolved! Incorrect line cancellation

My apple watch contract came to an end in Nov 2024 and was moved to a rolling on;, in December I have requested for this to be terminated. I don't normally look at my EE bills in detail (bank statement is sufficient for me to stay on top of things) b...

MateuszD by Visitor
  • 463 Views
  • 1 replies
  • 1 Helpful

Resolved! Why this percentage increase?

The £4 increase seemed like a lot percentage wise so I enquired via the chatAnd that was agreed with and my bill was quoted as a less increase.But, my bill has still increased from £23 to £27  despite what I was told.   

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I33i3i3i by Investigator
  • 550 Views
  • 5 replies
  • 1 Helpful

Price hikes

Very unhappy to be notified of the new price increases. I would like EE to justify the increase although I'd only be expecting the same BS as every other supplier I guess. Not fair for customers tied into a contract  we're not a blank chequebook

Resolved! Extra Charges on unlimited contract

HiI changed ownership from my ex partner back in February. It finalised in March. But since I've changed ownership my normally unlimited calls and texts are constantly being charged. I am not abroad or have been in the last few months. Last month it ...

Mis sold my contract

Upgraded my phone in Nov 24, was to send my old handset back and I would get a discount on my line rental. Fast forward 4 months and I had only received my returns parcel to send my old handset set back which I have done, now over the 4 months I had ...

Matt19864 by Investigator
  • 504 Views
  • 3 replies
  • 4 Helpful

My Bill

I've received my usual text telling me that my bill was ready to view.  I've logged onto the EE website and I'm now told that my bill is £10.57.  It's usually £9.  I'd like to know why my Mobile phone bill has gone up and why wasn't I told about it e...

Lyn76 by Investigator
  • 381 Views
  • 1 replies
  • 2 Helpful

Resolved! Changing Plans

I brought my 15 plus with EE in April of last year and i also got a new sim with the phone - an unlimited data sim. Now almost a year later i find myself paying £35 pounds for the sim which is more than i pay for the device. Ultimately, i've come to ...

Marzzz by Visitor
  • 792 Views
  • 4 replies
  • 4 Helpful