Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Part payment

I’ve got an overdue balance of £130 unfortunately I don’t have all the money to pay the full balance, if I was to pay £100 would be phone services be reconnected?

Resolved! Please call me

I need someone from ee to call me it keeps saying to call 150 but my phone won’t even let me do that. It’s cut my phone off despite the life events team waiving a large fee due to a home circumstance and I desperately need to use it

Add EE perk code

hi, I got a new contract in store and was told to contact EE with perk code once phone arrived; I ring 150 and an automated service says hang up we've text you, and when I follow instructions it says error we cannot connect you. I am going round in c...

Re: Pay bill

Hi can you help ,IV got charges outside my plan but their is no option to pay them charges on the app from what I can see

Debt been written off

So I was informed by my DMP provider that my DCA is no longer dealing with my account and to contact them to find out where it’s gone. I did this and they couldn’t find anything so advised me to contact EE. When I did they advised me that as of April...

Resolved! Mobile number billing

I opened EE mobile number contract at April 2022. but in November I lost job and cant pay my contract, so I leaved UK because I am not UK citizen . I guess it still dept on me. How I can check/confirm and pay bills? unfortunately I have only phone nu...

Hello, I paid the bill a few days ago, but it still says you owe

made payment this morning in full then get a text saying i need to pay my bill

Resolved! Changed supplier in error

I’ve been given a new iPhone 15 Max by our company along with a sim for O2. I’ve inserted the sim and transferred everything from my iPhone 14 Max but the O2 service is rubbish so I now want to stay with EE. If I put my EE SIM card in my new phone wi...

billing

i paid my bill last week on the app before receiving an error message about my payment not being taken but my bank account was charged anyway so i chose to ignore it assuming my bill was paid. my data has just been cut off leaving me wondering why a...