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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 66306 Views
  • 69 replies
  • 14 kudos

Resolved! Billing date

I’ve just done an upgrade on my broadband, it’s only a modest one, getting the new wi-fi 7, but the contract is due to start on the 11th June, but at the moment by BB bill is generated on or around the 23rd of each month. The question is, will my BB ...

robh661 by • Established Contributor
  • 555 Views
  • 1 replies
  • 3 kudos

Resolved! Payment

Hello dear I been already moved to my other provider then way you take extra money from my account refund my money please 

An9687 by • Visitor
  • 574 Views
  • 2 replies
  • 7 kudos

Resolved! Can you please help to split up my account?

I would like to remove all the numbers from my account and create separate accounts for them all with different Direct Debit Accounts.Reason – I am the main account holder for my 3 daughters and wife. I would now like them all to control their own ac...

Resolved! EE One not working

Hey,Hope someone can help... I have both broadband, and 3 SIM only contracts with EE, one of which i'd like to upgrade to a new phone if i can get a good offer without moving provider. So my question is-how do i benefit from EE ONE? It seems i have b...

Resolved! Payment

Hi if you bill is produced on the 29th to be paid on the 6th how long after the 6th before you get a late payment fee? 

EE - missold contract

Hello. I had a PAYG sim with EE that had Internet blocks etc so ventured into a store to ask if the blocks could be removed. I was told I had to move to monthly contract. So, with three members of staff, and me alone in the store I felt obliged to ag...

Resolved! Is the domain info.ee.co.uk genuine?

I received an email from [email protected] telling me that my direct debit is no longer active. This is nonsense - the DD remains active. I've been with EE for decades. So what gives? If it's genuine, is EE known for making mistakes of this natu...

willmow by • Established Contributor
  • 3018 Views
  • 6 replies
  • 3 kudos

Resolved! Contract Change

Hi there my bill went up and i am nearly paying £120 a month for tv and broadband, it shows on the EE website that you are subject to a extra increase each April which is always stated however now in the small print it says there will also be a 5% ch...

Resolved! EE flex plan

Hi I need some clarification. Today in store (Meadowhall) i upgraded my device to the iPhone 16 pro max, I paid £100 upgrade fee and traded my old device in. The full works plan was £83 a month for 3 years so I took this option. I signed something (I...

Llldldld by • Investigator
  • 719 Views
  • 3 replies
  • 8 kudos
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