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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 61326 Views
  • 69 replies
  • 14 Helpful

Scams offering 20% discount

020 3987 5510 called me pretending to be from EE. Said I have a great credit score been with EE for more than a year and can offer a 20% discount on existing contract. I said I don't want any extra time on contract nothing, got a text from 150 with a...

mahaacca by • Investigator
  • 4954 Views
  • 20 replies
  • 5 Helpful

Resolved! I received a text today

I received a text today saying "we failed to take payment for your latest bill and added a link to pay. Both my broadband and mobile are paid.

Just want to see my plan details

All I want to go is look at my bloody plan for my phone, it's been nearly 2 weeks now , I'll keep wasting my time calling. Getting new people every time keep going through the same old thing. And then get a call saying my case is closed. But we're st...

Overcharged

Hi,I’ve been charged for Apple Music this month, and it is free for 6 months and runs out tomorrow, so I’ve cancelled the subscription today, is there a reason for the extra charge on my last bill?TIA 

Clonk by • Explorer
  • 550 Views
  • 4 replies
  • 3 Helpful

Resolved! Billing help no money

Hi, i need my date moving forward to bill me from the 6th of every month to the 8th as i get paid on the 8th or before it if on a weekend but im having to borrow money for the bill every time, can someone from admin move me to the 8th of every month ...

1lla1 by • Investigator
  • 587 Views
  • 3 replies
  • 3 Helpful

I want to Leave EE due to the huge price increase

The subject explains really why I want to leave EE. I'm 1 year and 4 months into my contract and with the huge price increase imposed on the contract I'm looking to leave.  According to Citizens advice I have the right to cancel my contract with in 3...

Damient by • Explorer
  • 7168 Views
  • 25 replies
  • 26 Helpful
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