Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! 2 year contract paid and still haven’t been refunded for this “security deposit”

I’ve phoned ee customer service twice about this and I’m still yet to be refunded for this security deposit I had to pay at the start of my contract. It was a £100 upfront deposit when I bought the phone on top of the upfront cost. Was told I would ...

Spend Limit Reached - BUT NO CAP!

I have been hit with a "Spend Limit Reached" when trying to use the Pay By Phone Bill option on a casino. I have NO spend cap in place - NO Bar in place - i have spoke with 2x customer service assistants who said it's sorted now but its not - I then ...

New phone but no account - any ideas?

Ordered new Pixel Pro Fold 9 on 25th August along with giving PAC code to transfer number. Finally received phone yesterday but no return kit for old device as had taken advantage of the google pre offer to reduce tariff by £26 per month. Took 3 atte...

Resolved! Spend cap

Hi how much is my present spend cap please

Monthly billing over charge.

Hey there, am sending this message because l have been overcharged for my monthly payment for my unlimited. I was charged on 10th Sep 2024 for my monthly billing and on 18th Sep 2024 l was charged again. I need to know if there were mistake or why...

Septembers bill incorrect - unable to view online

Hi allI was always under the impression mobile services were paid a month in advance ?My monthly bill is always quite high due to the number of plans and devices for a family of 4.Bill usually generates the 9th of every month. I have looked Today and...

Upgrade v New Line

I’m currently due an upgrade but I’m finding the upgrade costs just now are a bit ridiculous, it’s actually significantly cheaper to add a new line to my account where I can get the same phone/contract for around £15 cheaper a month, seems like such...

I do not want to upgrade or change to sim only plan at the end of contract. What I need to do?

A "Have My Cake And Eat It" Strategy

I'm planning on taking early retirement in February next year and as part of getting ready for that change, I've been looking at my mobile needs and options... which quickly becomes very complicated. I thought it might be an idea to break down what I...

Overpaid

I looked on my EE phone bill today I have notice that 61 pound has been took out from other services that I have not spent . I do not go over my limit I stay in my contract I rang up 150 to speak to an adviser about this situation. I was on hold for ...