Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Help !

My phone will not make out going calls. Keep getting system is busy message, can’t even call EE, I have a sick child a can’t even call doctors in morning. Turns out you have tried to take my DD once and it’s bounced, so you have cancelled my DD annd ...

How to cancel my sim only contract, ive changed my mind.

Upgrades - 3 x sim only numbers

Hi, Currently looking at “upgrading” sim only deals due to deals/discounts running out. 2 out of 3 sims have the same prices; 1 sim has lower prices and other options than the others. Why? I can’t work it out! On the same point; sim only new deals fo...

Resolved! ee sim cancel

I recently got a new ee sim only but i have changed my mind and dont want to use it anymore. I want to know how to cancel it and if i do, do i still need to pay the first bill and the monthly pay if i havnt used it

Data plan increased in price

My unlimited data plan has been 25.89 and all of sudden increased to 40.88 this month I got the IPhone 16 and plan on that is 36.44 please I need someone to explain to me why my data plan bill increased significantly. @JordanTA

Extra charges

How do I find out what my extra charges are? I have over £100 in extra charges and i suffer with memory loss so I've no idea what they are and i need to see exactly what these charges are paying for

Unable to print bill in online account

HiAs a business we are unable to view or print our current bill online - when the link is clicked the page doesn't open.We have tried other broswers and this issue has been going on for a few weeks now.Any suggestions would be gratefully received tha...

Looking for a 12 month SIM only contract

My contract is ending and I don't want to be stuck in a 24 month contract. I don't see any options for a 12 month contract though on the upgrade options?

So expensive, so moving to another provider

Resolved! Trying to contact customer services fro overseas.

My contract expires on Thursday but I want to keep my number active. Im getting kind of desperate, Im currently in Australia, I've called +447953 966150 14 times over three days and +447953 966250 ten times but cannot get through.I used the chat func...