Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Unrecognisable Direct debit

Hi EE took payment of 37.48£ as direct debit from my cell phone without my knowledge. Don't know how to contact as I'm overseas for holidays. Won't be coming back in a month.

New contract different to quote on phone EE called me to offer a cheaper deal

Phone cut of l payed tomorrow, since when did being cut off stop INCOMING calls?

I have a doctor's appointment via phone today, phone was cut off yesterday, mad a partial payment a few days ago, before outgoing calls ect used to be restricted but incoming calls not, I can't afford to miss jo centre phone calls so might look at mo...

Resolved! Setting up a direct debit

This is my 3rd attempt at setting up a direct debit to pay my bill each month, and each time, I am given the complete run around, to everywhere, but the page to set up a direct debit. Lots of tips and things you must do before setting one up, which ...

Resolved! my payment payed on the 9/12/24did you get it

Your 50% discount

I got sms saying 50% discount ended how to continue for mobile network bill

Annual upgrade Trade in

Hi there, I recently completed an annual upgrade to the iPhone 16 pro max and as part of the deal I have to trade in my iPhone 15 pro max 512gb. If I was to keep the handset as a family member is interested in it, what would the charge be?

Resolved! multi line discount removed after upgrading 3 out of the 4 contracts i have

I have 4 lines under my account and this issue seems to come about every time I upgrade with EE. I have upgraded the 3 out of 4 lines and now my multiline discount has gone I still have the 4th line as is so this should mean I get mutliline discount ...

Resolved! Mis-Sold an EE Business Account in Store

On Friday 22 November 2024 around midday I visited your EE Store at Priory Meadows Shopping Centre, Hastings to discuss reducing my two mobile contracts to one independent contract for myself and lowering my monthly outgoings and upgrading my current...

STILL NOT ABLE TO VIEW OR PRINT OUR COMPANY INVOICES DESPITE SENDING MESSAGES

DESPITE CONTACTING EE MANY MANY TIMES OVER THE LAST 3 MONTHS, WE ARE STILL UNABLE TO VIEW OR PRINT OUR COMPANY INVOICES FOR THE MOBILE. WE JUST KEEP GETTING TOLD TO LOG A QUERY/COMPLAINT. WHICH WE AND MANY MANY OTHERS HAVE DONE OVER THE LAST FEW MONT...