All discussion around anything related to EE billing or contracts
Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...
Okay,So I've been trying to make sense of this while waiting for any fantastic deals this year while out of contract sadly my bill has jumped up to £200 a month and that's without a new contract for 3 phones.This morning I was looking again for offer...
Hello, I'm trying to change the date of my last payment to activate my card for a few days until I pay it, but I can't.
I have recently paid for an early upgrade on my iPad but realised that I should have gone for a higher spec device. Would I be able to change this under the cooling off period rules? Is it a PITA?
I don't know how to leave a review or feedback so I will tell this everywhere especially social media.I cannot believe how incredibly incompetent, rude and unhelpful the staff/managers are at EE billing!I took out a contract sum and was told it would...
I’m hoping someone from EE or the community can help clarify my situation.About a year ago, I signed up for a SIM-only plan. I was offered a deal for £26.70/month which included a free Lenovo tablet — no additional cost. I have screenshots of the con...
Hi,How do I view/download my latest EE bills, I have just changed my broadband package, I can see this months bill ( Apr, all Ok ) but can't see/download Feb, and Mar especially as my bills rocketed from £34.99 to £41.99 and £52.99.Any ideas why, I w...
I want to change my card details for payment please
I have 30% Friends and Family discount on my current plan. I'm looking to upgrade and it states my discount will be applied at the checkout. When I go to the checkout, it has changed the discount to be 50% off airtime only. Has the F&F changed?
Hello,I had enough money in my account to pay my bill and it shows that it was taken out. However, it shows that it was ‘refunded’ and I don’t understand why. I’ve now had a text from EE saying that my auto payment failed when it seems it was through...
Both my wife and myself have been charged for the same calls and data roaming whilst abroadWe both have numbers on the same EE accountThe bill shows exactly the same call and roaming details for both phone numbersHow do I challenge this, as it cannot...
