Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Upgrade hasn't arrived

Hi, I ordered an upgrade on the 09/07/2024, on 17/07/2024 I received a text saying that my upgrade had been reversed and the credit agreement cancelled. I never received anything from the courier to say when it would be delivered or any communication...

Resolved! Staying with current contract

Hi,Just wonder if I can stay with current contract and how this looks like? Do I get extra charges or my pay monthly bill will increase?

Failure set up autopay instructions

I lost my authorised direct debit credict card. I couldn't set up new credict card autopay payment.

Incorrect contract selected before checkout

Hi,I have just ordered an upgrade and unfortunately due to having to go through the process twice ( I think the first must have timed out), I've incorrectly chosen 36 months instead of 24.Is this an easy fix or do I have to cancel the whole contract ...

For quite a while now perhaps months I cannot view my account

Link to pay bill online not working

Is anyone else having this issue? I am abroad and there is no online chat to representative. Clicking link to 'pay this months bill amount only' takes me back to the home page.

Resolved! How do I set up my direct debit payment with EE?

I'm new to EE and I recently got a Sim card from EE in the post and I have no idea on how to set up direct debit for my monthly contract payments Could someone please help me I would be very grateful Many Thanks in advance

New Contract

When getting a contract for the first time do I get credit checked? And what if I have no credit? Can I still get a contract?

Will i get a cifas marker?

HiI have payment plan placed, i am just worried if i will get cifas marker i know my credit will be affected

Resolved! Re: Change billing address

How do I change my billing account