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Viewing upcoming bills

Kingarthur64
Skilled Contributor
Skilled Contributor

‎28-08-2025 12:28 PM - last edited on ‎28-08-2025 02:29 PM by

Did anyone actually find out how to view future bills, I'm pretty sure you used to be able to certainly cant find it now. This post shows 'solved' but not sure why as i cant see any resolution to the query.

[Mod edit - title added]

0 Helpful
5 REPLIES 5
bristolian
EE Community Star
EE Community Star

‎28-08-2025 02:27 PM

@Kingarthur64 wrote:

This post shows 'solved' but not sure why as i cant see any resolution to the query.

It's the choice of the OP who starts a particular thread, as to what response they mark as the solution - so you'd have to ask the person who started the thread you originally jumped onto.

Your post has now been moved to its own thread. The answer to your question about viewing future bills is that texting BALANCE to 150 should provide a text message response with your current unbilled charges.

Is there any specific detail on your future bills that you are seeking detail of, in advance of it being produced? Your plan cost shouldn't alter from month-to-month

Kingarthur64
Skilled Contributor
Skilled Contributor

‎07-09-2025 12:21 PM

Yes, the specific reason I wish to check my future bills (which pretty sure you no longer can) is to ascertain if when my contract ends later this month -

1) Will I lose the 30% 'Pay Monthly' discount I currently get

2) Will I lose the 'inclusive extra' that I currently get with my plan (All Rounder SIM 5gb)

So, before anyone says give them a ring I have tried only to be told they cant be sure what will happen with any certainty, lots of 'shoulds' and 'probablies'. Best advice is 'check your billing', hence why I would like to see my future bills, but I cant so the only option I have is to wait and see. Pretty poor service all round really, as if I am going to lose TNT Sports, then I have no reason to keep this mobile contract with EE and will be off to pastures new.

0 Helpful
Lesley_W
EE Community Support Team
In response to Kingarthur64

‎07-09-2025 02:59 PM

Hi @Kingarthur64 

Thanks for coming to our community.

I'm sorry the team weren't helpful with your query, rest assured your inclusive TNT Sports is linked to the plan you are on so you wouldn't lose it just because your contract ended as your plan will still continue until you either cancel it or change to a different one.

Your discount however, isn't as straight forward as some discounts are just for the length of contract and some continue until you upgrade. If it's a discount you are entitled to again, it may be worth renewing your contract. I'd recommend checking this when the contract ends and see if the discount is still active.

Lesley

Kingarthur64
Skilled Contributor
Skilled Contributor
In response to Lesley_W

‎07-09-2025 03:05 PM

Hi, yes thanks for the reply yesterday. This is why my original question was in regard to checking future bills, it appears EE don’t or can’t let you see future bills. Guess I will just have to wait and see. Presume I have to give months notice so not knowing if I am keeping or losing the discount will cost me money either way if I choose to leave EE. Pretty shambolic really that there is no way of knowing whether a discount will be kept or not other than waiting and seeing what happens. 

0 Helpful
Lesley_W
EE Community Support Team
In response to Kingarthur64

‎07-09-2025 03:51 PM

We don't have account access here on the community @Kingarthur64 , but our team over the phone should be able to check and see if there is an expiry date on the discount. 

I'm sorry that they weren't able to check that when you called, I understand why you would be unhappy with that. You can see the ways to make a complaint here Make a Complaint. 

Lesley