07-09-2025 08:51 AM
Dear Sir or Madam
Many of occasions when contacting ee I expressed that though installing WhatsApp as a personal had told me to do so for the first time on a mobile phone yes it did work.
But when battery and had gone and call would come through but a message that was on a screen would appear but unable to bypass it to get on the video page it would do this on it own accord.
Then volume would go on it's own message can be sent to WhatsApp but no such reply back from them.
On the day a person had said to get WhatsApp installed then I believe Google meeting should be used but the person said WhatsApp there has been days video would go through but equally days when video was not really working the person who used WhatsApp with his phone was unable to report any failing with WhatsApp so did not really believe the WhatsApp video chat had days it would not allow for me to use it.
Contacted ee to explain the problem to get a different phone that will work but still through receiving this phone WhatsApp would work some days and not others there are also days it would not allow to put though a message on they screen that only allow a none video and voice recording would work some day but other would not.
The A14 Galaxy I had but gone missing it was reported but still they sim number remains on screen of ee app
I believe that they £74 figure on this particular bill is a Monthly payment for A9 Galaxy Tablet I believe there was a call too ee and much was discussed through amounts Monthly payments for A9 Galaxy.
In most cases it would be best if say a person wishes to use ee to get any phone, tablet then not only discuss the price on they phone but send a copy of what you like to sign up to get if at a good price get.
But unsure with price what exactly if there are separate amounts
and Sim but spend Cap is on £0 but believe get arranged to get a Monthly bill cheaper through setting it.
07-09-2025 09:30 AM
Dear Sir or Madam
On a phone a person had told me to install WhatsApp so it was installed and video chat did go through but then when the phone battery goes completely.
Then it would be fully charged go on WhatsApp and videochat would work
Then on other days would not go through
Contact phone company to get new phone to enable WhatsApp video chat to go through as explain to they agent like to get WhatsApp working without fail.
If video chat did not go through a message disabling they video chat then two voices would be heard
And WhatsApp would also have problems with volume
Explained there are days video chat does not go through the person who also had WhatsApp but did not believe the issue as WhatsApp has really not failed they other person
They other person believed I did not wish to use video chat any longer and through video not going through believe I was not been straight with them when video chat refused to work but this was not they case at all wished to see each other
07-09-2025 11:25 AM
Hi there @emi381rgnots
Thanks for coming here.
I have read your posts and just want to confirm what has happened, Have you ordered a new phone as WhatsApp was not working on your current device and the new phone was not delivered? Do you have a tablet with us and are paying for both on the same account?
The bill will show a breakdown of what you are paying for in your EE account, including any extra charges that are not included in your plan.
If you could let me know some more details on your query we will certainly see what we can do to help.
Leanne.
07-09-2025 12:17 PM
07-09-2025 12:31 PM
Is your SIM PAYG or Pay Monthly contract.
Video calls over WhatsApp will only work over data, that could be EE network data or WiFi, but can be blocked on WiFi or if you have not verified your age/account on WhatsApp.
If you're PAYG then you need to ensure you have sufficient credit and service to use data.
If you need a new SIM then you can obtain one in any EE store or order here: https://ee.co.uk/help/mobile/getting-started/sim/what-is-a-sim-swap
Thanks
07-09-2025 12:37 PM
Dear Sir or Madam
Like to know if any ee customer will also read messages and replies as believe messages are read mostly by agent off ee.
That's OK agent of ee should be aware if a customer has problems but it would be great if say customer's of ee were also available to comment.
As believed they ee Community forum was
07-09-2025 12:51 PM
07-09-2025 01:10 PM
@emi381rgnots , @Northerner is a customer like you and I would like to say that EE staff are also here to help, please read what @Northerner has written and reply to it.
Customers will usually only write If they are having the same problem as you and ask questions or search for answers.
07-09-2025 01:23 PM
07-09-2025 02:32 PM
@emi381rgnots this forum isn’t just limited to phones it covers tablets, broadband, mobile broadband and EETV as well as mobile phones and other be airtight of that contract, sim only contracts, pay as you go. Smart watches and any that EE offers. what it doesn’t do is cover your issues with an app that you are using that has nothing to do with EE. You might get help with an app but the underlying issues with an app have nothing to do with EE.
You complain but don’t actually know what this s forum is about and what its purpose is because you haven’t actually took the time to look through the many forum boards