Refund?

Clarkatron67 · ‎06-09-2025

Hi I've just moved to another network after 10 years with EE. I was on a monthly rolling sim only. Number was changed over on 2nd September. I paid EE on 31st August for the next month. So if this is paid in advance would I get a refund ? Thanks.

XRaySpeX · ‎06-09-2025

Yes, you should get a final bill with any time after transferring out credited to your normal payment method.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

XRaySpeX · ‎06-09-2025

Yes, you should get a final bill with any time after transferring out credited to your normal payment method.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Clarkatron67 · ‎06-09-2025

Ok thanks. The EE app is saying account closed though? Should I just wait a few days?

XRaySpeX · ‎06-09-2025

Yes, you should get the final bill in the post.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Clarkatron67 · ‎06-09-2025

Ok thanks very much. Hopefully something will arrive next week.

Chris_B · ‎06-09-2025

@Clarkatron67 If you paid via DD do not cancel that DD yet. As EE will use that to refund you.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Clarkatron67 · ‎06-09-2025

Thanks Chris 👍🏻