All discussion around anything related to EE billing or contracts
From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...
We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...
Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...
Am having trouble paying my bill cause I recently have become disabled what help is out there for me
Hi all,Since a successful move from legacy BB to Full fibre I have received the legacy bill for 25/11-24/12 even though my Full Fibre BB started on 26/11 and I have received the bill for that also.I rang EE and they were most unhelpful stating that t...
why is my expected bill higher for December than my usual costs. Haven't upgraded or changed my plans!!
NO ONE IS ABLE TO HELP ME SO THIS IS REALLY A WASTE OF TIME
Wanted to upgrade my phone and extend my contract as would have done every year. When i want to upgrade to iphone 16 pro max with full works for iPhone is asking me £104 a month. Just looked at sim only plan for 24 months full works and they have a d...
The EE app is down again my phone bill is due today and I cannot make a payment
My issues with EE have been well documented. After 7 weeks or so I’m inching closer to the stress free experience I had w BT.In an exchange w Exec Complaints today I was told our £8 pm 25Gb/Unltd/Unltd/throttled at 100meg SIM only plans were actually...
HiMy current sim only contract expires on 12/12/24 and I have found a deal online on your website for £16 per month unlimited as an existing customer. But when I use the EE app and go to sim upgrades it trys to charge me £22 for the exact same sim! I...
Hi, I joined EE through a SIM only plan yesterday, I have received multiple confirmation emails, one confirming the contract and another to say my order is on its way which were both also received yesterday. My EE account doesn’t show anything regard...
HiUpgraded to a new sim today and have never paid by Direct debit previously with EE and have just paid via my debit/credit card when it is due. But on upgrading today there was no payment option other than DD. How do I do this please? I dont want to...
