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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 16155 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 26215 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 54032 Views
  • 55 replies
  • 13 Helpful

Mis-sold Flex Pay upgrade in store

Hey all, I hope someone would be able to provide some insight to an issue I believe i'm facing.I was in store 2 days ago to upgrade my contract via the upgrade anytime feature (for £100) which I always ensure I take with any contract as I typically u...

Astral64 by • Investigator
  • 577 Views
  • 5 replies
  • 3 Helpful

Resolved! Bill payment

Hi can I make a promise to pay bill payment on 31st January 25. for remaining balance this month  due to unforeseen financial circumstances regarding banking affairs  Mod edit - Personal information removed, please don't share any identifiable inform...

Resolved! Unaware of signing contract with sim only

I was with EE/T-Mobile for 20 years (T-Mobile before they changed over to EE), in the last few years I became increasingly frustrated with the customer service and enormous bills. I moved to Sim-only with NO minimum term, this was around £15 a month ...

Resolved! Urgent help

Hi I’m currently abroad outside of the EU, I can’t access my account online or via the app due to an error with date of birth that I tried to sort before going away. The adviser said it’s a common error and will try to sort it once I’m back. so my di...

Lp891 by • Visitor
  • 279 Views
  • 1 replies
  • 1 Helpful

Billing

My direct debit failed and now EE is saying I owe them £405, on Monday it was only £189! I don’t know what to do! I am abroad and can’t get into a shop! I am worried they will just keep jacking up the debt and I can’t afford it

Ned139 by • Visitor
  • 249 Views
  • 1 replies
  • 3 Helpful

Yes it will be paid in full on Friday as I'm back in hospital with my breathing due to COPD I suffer from and a wheelchair user after a stroke  so I'd appreciate it if you can wait 2 more days I've gave the wrong date as I thought I was paid on 22nd ...

Billing

Hi, When I select manage on the EE app I can't see my bill anywhere? I got a text saying my bill was due but when I follow the link to the website, again there's nothing about billing available? Totally lost

Dboyd by • Visitor
  • 526 Views
  • 3 replies
  • 3 Helpful

Resolved! Terms of agreement

Where can I get a copy of the agreement I entered into on an upgrade/leaving phone call? I agreed terms on a share screen during g the call. Thanks for any help 

bergin by • Visitor
  • 360 Views
  • 2 replies
  • 0 Helpful
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