Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! February Invoice

I am unable to download my Februuary 2025 invoice from either the website or my EE app - does anyone know of any tchnical hitches going on??

Excellent

I would like to take the opportunity to convey my high regards for a lady called Lyndsey who I dealt with yesterday, she was extremely helpful not only processing my enquiry regards an extra sim but also solving an on going problem regards my enquiry...

Resolved! Why you charged for my device when my contract ended

This is my contract and I need to ended asap as my I have paid for month of jan and feb may I know why it has been decuted I need my money back - *********** [Mod Edit: Removed mobile number]

Resolved! I’ve done an early upgrade with the trade in option but sold old phone

I have upgraded by the trade in option but when my new phone arrived I was told I would need to hand my old device to the delivery driver so when going to do that the driver said no, nothing is needed to be taken off me. I took this as maybe I didn’t...

Resolved! Bill

Hiso my internet had been cut off as hadn’t paid the bill. I have paid it now how long does it take for the internet to be put back on? thanks

Resolved! Unexpected £2.50 charge for Itemised Billing

I moved to EE last month and was quoted a monthly price for a SIM-only deal. The first month I was charged the quoted amount but this month I've been charged an additional £2.50 for "Itemised Billing". I didn't ask for itemised bills at any stage s...

Resolved! EE unwilling or unable to merge mobile and broadband accounts.

I have been trying to merge my broadband and mobile accounts since I came over from BT in March but EE seems to be unable or unwilling to merge the accounts I have been given numerous different reasons for this but none are convincing. They have said...

Pay bill manual

I'd like to change my payments from direct debit to me paying manually each month instead of waiting for the direct debit. Do I just cancel the direct debit with the bank or is their another way?

Report me for late payment is not True

I had been an EE mobile and broadband customer for more than 3 years. Last year (November2024) I changed the phone provider and closed my mobile account.I removed my Direct Debit from my EE mobile account for safety reasons. Months later (Feb 2025)I ...

Resolved! Standing order - no reference

I recently set up a standing order, the payment went through but failed to come out of my account.When I was checking to see i had the right details I realised I hadn't put my account number as a reference.Will this money be transferred back when the...