Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Why can’t i login to account?

Been trying to log into my account for the last few months to pay my bill. Try through the app it says error occurred and takes me to login via web browser. Same thing happens on there!

Resolved! How To Change Plan

Can someone PLEASE tell me how I can change to a lower plan ? Because since EE have “automatically” changed my plan to double the amount I was originally paying, no matter what I try, both via the App and the Website, I ONLY get shown the “plans” on ...

Resolved! Is this a scam text?

Hi I received this message today my bill was paid on 25.08.25...is thus a scam? EE: We failed to take payment for your last direct debit. We will place your services on hold until you visit: https://ee-ref-alerts.web.app

Billing

Hi so I’ve recently chnaged my phone provider over to Tescos after having a contract with EE on my contract was a Apple Watch, that handent been paid yet I added it on to my plan in may, how dose this work now billing wise to me. will I get hit with...

Resolved! Cannot see my bill

I have been with EE for several months now and they are very efficent at taking my payment. However every time I try to see my detailed bill I get various versions of "cannot show bill". I have tried on the website and on the app on my android 'phon...

Charges - no loyalty

I went away and barred services on my phone so I didn’t get charged data roaming. I’ve got back and I have been charged £150 last month. I’ve been with EE for over 10 years and the loyalty is disgusting. Does anyone else notice that I want to come to...

Resolved! Struggling to pay

I’ve been off work beginning of the year, I’ve been really suffering from mental health and in which case I find it really hard to read and concentrate also I’ve been suffering from sleep deprivation and being able to get out anxieties forms and pape...

Enquiry

Good dayPlease how do I get my EE account number?Is it the same as ref.number?

Resolved! Still getting charged after PAC?

So I just transferred my number to a new service like a week ago and it was working fine until yesterday when I am still charged with monthly cost? Is that normal? Or am I missing something.

Resolved! Upgrade Discount code

Hi,I am trying to renew my contract, i work for a company that gives a discount for EE. When i try use my code it says it's invalid everytime. It's never been used as I create one instantly and try use and still doesn't work.Any help would be greatfu...