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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 61234 Views
  • 69 replies
  • 14 Helpful

Resolved! Credit limit

I have had an auto text saying that I have reached my limit along with my wife's phone but we both have unlimitedly everything coming to ee is fast becoming the worst decision ever 

Duplicate £100 Deposit Charge – EE Kilburn Store

My wife and I joined EE on 21 September 2025 at the Kilburn store, where we were each asked to pay a £100 refundable deposit (£200 total) since we had no UK credit record.Both payments were made by international bank card and successfully processed. ...

Resolved! Veiwing my bill

How do I view my bill without downloading the app? Is this website as awful as I think it is? 

Resolved! Family and friends discount removed

I  am looking to find out if my family and friends discount has been removed for some reason? Would I need to go in store to check this? I have notice my bill seems a bit high since I upgraded at summer. When I go on to previous bills it says discoun...

pay bill

My plan is on automatic debit from an old card of mine that I no longer have access to. I would like to switch to another bank and I am unable to do so.

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