14-04-2026 01:44 PM
Iv paid this month the bill and you have cut me off! I need this phone for my son on end of life care
14-04-2026 01:56 PM
Hi @Kara93
Welcome to the community. I'm really sorry to hear of your current situation.
It can take 24 hours for a phone to be re-activated after payment. Please try restarting your phone, to see if it then begins to work. If you're still having problems, let me know and I'll do my best to get you some help.
Chris