Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Missing discount

Since taking my contract out 12 months ago I have had a missing discount. I spoke to customer services about this, in February and they told me I would be reimbursed the difference and the discount would be applied. This never happened, I then contac...

EE not understanding consumer law

Has anyone else had an issue with EE not understanding the UK Law on the sale of goods and being fit for purpose. This includes any inherent faults that require a replacement of product. I have been speaking to an adviser who kept promising to get a...

Resolved! Fitness+ subscription

Hi,So I had a fitness+ subscription with a previous contract that is now reaching its end of free period (2 year Apple Watch). I have recently taken out a new contract which has fitness+ as part of that contract, it should have been an upgrade but du...

Massive bills due to fraud?

Hello. We own a salon and use an EE cheap pay monthly sim for the shop phone, it looks like at some point someone has set it up for Charge to Bill for premium services without our manageress noticing. Thankfully this seems to only have been over the ...

Why are EE so expensive now ?

Been with EE for my last 3 phones(6 years), upgraded either directly with ee or through a third party website as new customer. Their network don’t seem to be on any comparison deal sites or third party sale sites any more. Went on to ee shop to upgra...

Made an international call in error

Helloi just realised I made an international call in error. I intended to make a whatsapp call and it was only when I finished the call that I realised it had gone direct via EE’s network. The call lasted 31 minutes. Is there a way EE can cancel this...

No response from ee guides

Been trying to contact an ee guide several times today via the online chat option since the early hours of this morning with no response just those automated messages that pop up. I’ve had £770 added on my phone bill for no fault of my own and seem t...

My plan pay as you go

Hi I hope this message finds you well I was wondering I have been on pay as you go for many years now and I wanted to know if I could pay a monthly contract with the same amounth am paying now £27 for oay as you go

Someone has tried to cancel my contract

Hello EE . Someone has tried to cancel my contracts with BT and EE . You have immediately sent me emails saying sorry I am leaving and what the fine will be for early cancellations. The thing is it's not from me . I do not want to cancel I ...

Monthly bill, charges breakdown

There are additional charges on my monthly bill, and it stipulates on the Monthly breakdown Services From Other Companies. How do I find out what companies, I want to verify the spending against the specific companies, why is this not disclosed on m...