Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

I got declined 2 times before they approved me I had to get referred to the credit team who approved me after looking through my credit record

Insurance team

bad customer service i been with ee with my family past 5 year they used to be so good but they are heal down but we are all of us decide to leave ee because i had insurance for my phone and i lost my phone i call them to make it clim but they cancel...

View bill

Trying to view bill on the EE app. Always that there is a problem (EEs) and try again later. It has been like this since the beginning of November when I was switched over to EE.

Resolved! My phone being cut off

So I’m overdue on my phone bill and my phones been cut off. I was just wondering if I buy a data pass, will that counteract it and will I have data again? thanks!

Resolved! Leavers discount removed

Just upgraded my plan but my leavers discount was removed. I was under the impression it would always be there? Do I have to keep the same contract to keep the discount?

Resolved! Account

I have 3 phones for family members in my account, two are out of contract and I'm considering a SIM only contract for one of them as part of an upgrade and removing another phone from my account. What do I do to remove one phone from my account while...

Billing

Read moreI'm new to joining ee and have recieved a text to say my bill is due, but when looking on the app there is nothing showing on the app including my new contract I took out with them. Can anyone help? I have tried to contact them through a onl...

Website problems

Is there a problem with the web site as I can't view bills and usage?

Resolved! Upgrades

Hi I'm now out of a phone contract (was 24 months) and am wanting to upgrade the service but by purchasing a SIM only card for 24 months. Does the other monthly bill for my phone stop with the upgrade?IThanks

Devices long paid off

I have an Apple Watch and a mobile wifi. Both devices paid off 25 months ago. Since then EE has continued to bill me every month for the device not the sim or the connection. I figure I have paid over £1000 that I was unaware of. Has anyone else ...