26-10-2024 08:08 PM
I have recently switched over to EE broadband. I already have an ee mobile account. I have been trying to link the broadband to my account but it will not work. I have received emails saying “check out your bill by logging into to your online account” every time I try and log in all it shows is my mobile info. I have not been able to view any info/bills regarding the account. It’s the usual EE debacle - they completely messed up my connection and after weeks they finally got it working and now I can’t see my bill. And instead of EE reaching out to resolve the billing issue, it’s incumbent upon me, the customer, to call them -again - to fix they’re screw up.
27-10-2024 10:54 AM
Hi @Babalous
Thanks for coming to the community.
I can understand your frustration at not being able to see the bills after the transfer.
Normally it would be a case that the mobile and broadband accounts link using the same email address, but if is not showing you the broadband, it would need a call to our tech guides so they can get access to your account and check the set up, and if needed raise a ticket to have them linked.
Michael