Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Monthly billing

Please explain my bill this monthMonthly bill breakdown

Resolved! viewing my bill

I have been trying to view bill for our account. Been to EE shop who said they would forward bills to email address, but never received them. Tried to link phone number to account - says not recognised. Please help.

Resolved! Ending a contract

Hello, I recently finished my studies in the Uk, came back to my hometown. I would like to cancel my subscription but I’m not able to do so as everytime I tried to send the message HELP to 150 is keeps getting error messages, I can’t call internation...

Resolved! 24 month air time 36 month device

Hi,I have looked at a few posts but I just want to verify that after a 24 month contract this will still continue automatically until the 36 month period of the device is paid off (Basically I want the contract to last 36 months all in).After the 24 ...

BT switched me to EE, now i get texts about other people's accounts?

HiNearly a year ago BT upgraded my broadband to EE, now I get text messages about other people's installations? I must be on my 3rd se now, I even delayed one person's installation in the hope someone would contact me! No I am on the third lot of "re...

Resolved! I want to cancel my contract

Resolved! Buying a new phone in Amsterdam

I'm on a long holiday and have broken my phone. We in Amsterdam and wanted to know if there a EE where I cam buy a new phone?? If I went anywhere and got a phone would my UK sims card work in it

Resolved! Renewed but EE have charged me the increased amount

Hi,I've just come out of contract and contacted EE just before this to discuss options. I was going to leave but they convinced me to stay on a new deal. He told me it was a new customer deal and that my old service would terminate, new service begin...

Resolved! I have to put my guardian nephews phone off air his number is ***********

My partner and i agreed to be his and his two older brothers guardian since they lost there parents November 2020 [Mod edit: Please do not post personal information on the public board. Thanks!]

Resolved! mobile phoneveve jusy

i have just been given a date when to pay for my new mobile phone as i want to buy it outright.so why have i been sent a finance agreement.to pay via direct debit monthly.