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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 13592 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 24352 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 48414 Views
  • 55 replies
  • 13 Helpful

Resolved! struggling to pay my bill

I have a little financial difficulty and can't pay my phone bill on time, Can you please be accommodating and give me more time? (I will pay the phone bill to you before the 8th), thank you so much ‍

Billing

Can I pay my bill today and won’t get taken out on the 4th?

Jdees by • Visitor
  • 203 Views
  • 3 replies
  • 0 Helpful

Not allowing upgrade due to income!

I’ve been an EE customer for 7 or 8 years, have a handset contract, sim only contract and my Apple Watch and my average bill is around £160 per month… never missed a payment. I’m at the end of my contract and was looking to upgrade….I  add a product ...

Rhocken by • Contributor
  • 1740 Views
  • 9 replies
  • 7 Helpful

Legacy BB to Full Fibre - Two Bills

Hi all,Since a successful move from legacy BB to Full fibre I have received the legacy bill for 25/11-24/12 even though my Full Fibre BB started on 26/11 and I have received the bill for that also.I rang EE and they were most unhelpful stating that t...

Bill

why is my expected bill higher for December than my usual costs. Haven't upgraded or changed my plans!!

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