Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! What does main mean I have bin charged

Resolved! Can I adjust my sim free contract phone

Hey guys, quick question.If i get a phone through EE finance where you can pay an upfront cost and then split the rest anywhere from 3 - 24 month payments, is that adustable? eg: I choose a 24 month payment option, which is for example £25, then on ...

Channging direct debit

Hi, I bought a sim from ee on the 24th September and i received a message that the contract has started but I didn't received the sim. I went to your office on the 2nd October and they replaced the sim. Now I called you on Tuesday to adjust my direc...

Resolved! Credit refund

I was told last week I was 879 pound in credit and it was agreed by managers I would be refunded back in the bank o rang today to see where it was and it says pending on the account and he said it hadn’t been refunded and have to wait till it appears...

Resolved! EE account changing number from one account to another

Hi, I have an iPhone contract on my dad’s EE account. It is coming to an end on the 11th October which is when I want to change to sim only. I want to change to sim only and buy the plan on my own personal EE account (as I have EE broadband and can g...

Resolved! CHANGE MY BILLING ADRESS

I LIKE TO CHANGE MY BILLING ADRESS PLEASE

Resolved! Credit limit

I have had an auto text saying that I have reached my limit along with my wife's phone but we both have unlimitedly everything coming to ee is fast becoming the worst decision ever

Resolved! How to link my product to pay my a missed bill please

Hello, I missed the direct debit payment for my WiFi bill. Now I have created an account here but there’s no product linked to it. How do I pay?

Resolved! Re: Mobile phone extension

Hi could I get a thirty day extension on my bill

Duplicate £100 Deposit Charge – EE Kilburn Store

My wife and I joined EE on 21 September 2025 at the Kilburn store, where we were each asked to pay a £100 refundable deposit (£200 total) since we had no UK credit record.Both payments were made by international bank card and successfully processed. ...