Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Sim only deal 24month.. can i upgrade to a new phone for free?

I currently have a phone deal that is expiring in January with EEI want a sim only deal with EE. but the only ones are 24 month.. can i upgrade in this 24month period to a new phone with EE for freeI don't think my current phone will last another 2 d...

Spoke to a very helpful advisor yesterday but......

So I phoned customer service yesterday and a very helpful lady assured me they had removed the £50 service depositThey told me it is removed and I'd only pay my normal contract billI've just checked my bill online and that charge is still showing , I...

Next month Bill

Hello I have looked at my bill for next month's and I'm not sure it is correct cause I don't remember spending that much on my bill and I know my phone bill has been cloned as in used by people on gaming consoles like Sony and Microsoft I need help w...

Resolved! Vat Invoice

How do I get vat invoices for the business account

Resolved! Been Charged £600 for not returning a phone after cancelling an upgrade?

What a Christmas present from EE - taking an unauthorised £600 from our bank account on 27th December.We ordered a 16 Pro Max when it was launched but decided to cancel the order before it was shipped and keep our existing plan and handset. After th...

Resolved! Want to stop roaming

Hi,Since I bought my phone, I’ve noticed a £2.47 roaming add-on. I’m not sure if this is normal since I’ve been in the UK for most of the year. I thought the first year of my contract might be more expensive, but I’ve had it for over a year now and I...

Immediate Action Required: Billing Scam and Service Negligence

Dear EE Community and HR Department, I am appalled by the way EE has mishandled my account and the complete lack of accountability displayed over the past three months. Fraudulent Billing: EE is attempting to charge me £240 for a phone I never recei...

Resolved! Why do i need ID to view my account?

Hi, Left EE around 2 years ago. Just signed up again, (same email account), transfered number back & all is good but cannot access my account as it says it is closed & I need photo ID to bring to a store? WTH is this? Why do I need ID just to acces...

Resolved! Switched from payg to contract

So I switched to contract from pay as you ago more than a month ago. However in my ee app it is still saying I’m prepay therefore I can’t access the contract details such as how much data left or etc. I reached out to customer support a week ago and ...

Resolved! Spend cap

How to remove spend cap?