Sim only contracts

[Manc-Man]

Just want to try and understand how EE works and whether the right hand ever talks to the left? This year my sim only contract escalated to £19pm . Twice as much as competitors, I phoned an agent who offered me an initial discount of £1, (Hmm). So I decided to leave and told him so. Next I received a call from an agent offering me a monthly cost of £12pm rising to £15 later this year (date unspecified) so I obtained a PAC code and left, joining a competitor for £8pm guaranteed no rise this year. (OK so far) a week after leaving EE I received a call offering £8pm rising to £10.50 next year and £15 the year after.. why why why did it take me to leave before they offered me this and perhaps recognise that loyal customers deserve a little respect, as I said , I don’t understand can only assume than maximising profits are more important than customers. But I guess while more people come through the front door than leave through the back nothing will change.

[Chris_B]

@Manc-Man  so you’ve joined a new network with a guaranteed no price rise this year but that’s because the price rises have already happened at the beginning of April.   Contracts after this can be guaranteed by all networks are not to receive a price rise this year.  That was a sales tactic to hook you in. 

the first call back you got sounds like a limited time discount at £12 going to £15. 

The last call was from the retention team who can offer better deals nothing new about that.