Sim only contracts

[Manc-Man]

Just want to try and understand how EE works and whether the right hand ever talks to the left? This year my sim only contract escalated to £19pm . Twice as much as competitors, I phoned an agent who offered me an initial discount of £1, (Hmm). So I decided to leave and told him so. Next I received a call from an agent offering me a monthly cost of £12pm rising to £15 later this year (date unspecified) so I obtained a PAC code and left, joining a competitor for £8pm guaranteed no rise this year. (OK so far) a week after leaving EE I received a call offering £8pm rising to £10.50 next year and £15 the year after.. why why why did it take me to leave before they offered me this and perhaps recognise that loyal customers deserve a little respect, as I said , I don’t understand can only assume than maximising profits are more important than customers. But I guess while more people come through the front door than leave through the back nothing will change.

[Chris_B]

@Manc-Man  so you’ve joined a new network with a guaranteed no price rise this year but that’s because the price rises have already happened at the beginning of April.   Contracts after this can be guaranteed by all networks are not to receive a price rise this year.  That was a sales tactic to hook you in. 

the first call back you got sounds like a limited time discount at £12 going to £15. 

The last call was from the retention team who can offer better deals nothing new about that.    

[Manc-Man]

Thanks Chris for the message, I understand your need to message to support EE because they are generally a good and very helpful company. But you’re wrong on so many levels. I wasn’t “hooked in” as you call it, I had to move to a new provider because of the rate of price increases made by EE and I said originally “i don’t really understand why. The provider I have changed to hasn’t increased its cost for 5 years for their standard sim only. Although perhaps they don’t have the same coverage as EE but I’m only normal user, not a business, not a gamer or a streamer. So with that in mind £19pm is probably extremely too high for me. So to put it lightly “if I want to go shopping better for me to go on a bike rather than in a Rolls Royce. Hope you understand and EE do, the public and customers do not have bottomless pockets, eventually something has to give. Thanks again for your response always  like to explain if possible.

[ee_user14]

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@Manc-Man wrote:

 The provider I have changed to hasn’t increased its cost for 5 years for their standard sim only. Although perhaps they don’t have the same coverage as EE but I’m only normal user, not a business, not a gamer or a streamer.

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I'm only a "normal user" but I can reliably stream mobile data in locations where O2 users constantly complain of "no signal" but voice calls work... (so it's not a lack of coverage at all)

I'm only a "normal user" but EE's coverage in some remote parts of the country is simply more consistent - my phone will generally work in most locations where others are more of a lottery.

That service, IMO, is worth paying a little extra for - but I'm only a "normal" user, not a business, gamer or streamer... not sure what stops someone from being a "normal" user, by your argument. Everyone should absolutely choose the best overall network for their requirements, and many people will have different criteria. For anyone who is predominantly price-driven, EE is not for you and quite often an MVNO provider may suit.