Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

So disappointed

Hi,I’m reaching out regarding ongoing high latency issues with my connection. I was advised that my ping would average around 10–20ms, however, I’m consistently getting 45ms or higher.As online gaming and streaming are my profession, low and stable l...

Re: Live chat

Hi my internet is off, I paid the bill yesterday then all of a sudden today goes off

Resolved! Paid but not came out my bank

Im dd is due tomorrow but has said its been paid on ee app. And its not came out my bank?

Resolved! Bill

I can’t find a break down of my bill

Resolved! New contract

Does free minutes mean free phone calls.

Resolved! Upgrade early

Hello ive been sent a message saying i can upgrade my phone to any phone on any plan and ee will waive the early upgrade fees does this mean i can upgrade and keep this phone i have ? Ive only got till march on this one Thank you

Resolved! Want to pay phone and broadband bill

EE Basics Social Tariff

Hello, I’m currently on a SIMO contract & want to switch across to the EE Basics social tariff. All the of the EE advisor that I’ve spoken to have said I can’t switch over despite their website stating, “Existing EE SIM only customers who qualify fo...

Resolved! Airtime plan, device plan

my airtime plan is 24 months and is now up, my device plan runs for another 12 months can I change the monthly Rolling airtime plan which has now gone up to £32 to a sum only for half the price?

Resolved! Sim only service I need to stop because I now live overseas, still get charges.

Hi,Hope someone can help.. short story, but here goes.. I left the UK in January 25. I cancelled my Direct debt before left. I briefly continued to use the UK sim whilst here in Australia to sort a few things. I then forgot about it and then started ...