Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Why can't I view my bills online? I have tried the website and the app

I go to 'Manage' as suggested but there isn't a 'Billing' option available, the same on the app.How am i supposed to get my invoices? This has been going on for months

Resolved! Family and friends discount removed

I am looking to find out if my family and friends discount has been removed for some reason? Would I need to go in store to check this? I have notice my bill seems a bit high since I upgraded at summer. When I go on to previous bills it says discoun...

Mystery Direct Debit money taken twice but with no explanation

Bit of background.I was originally a BT customer for many, many years. I eventually swapped to EE broadband & TV in August this year. Within about a week of this contract £10 was taken from my account with description "Initial payment". I didn't t...

Resolved! Why has EE drawn on a DD after I cancelled my account at the end of the contract

I chose not to renew my contract. Got a pac and moved to giffgaff. Today EE has drawn its normally monthly DD from me. How do I get the funds back? I don't owe the company anything, they have taken money they are not due.

pay bill

My plan is on automatic debit from an old card of mine that I no longer have access to. I would like to switch to another bank and I am unable to do so.

Resolved! Black listed after having a Flex account

I have been with EE for 13 years, 2 years ago i upgraded to my current phone on a FLEX account. It all went well after 24 months the phone was paid off and I could upgrade....or so I thought. Apparntly because I had this flex account I csnt upgrade t...

Resolved! Request to Cancel Two EE Accounts

Dear EE Customer Service, I am currently abroad and would like to cancel two mobile accounts registered under my name: As international calls are expensive, I would appreciate it if you could provide an alternative way to contact customer service —...