Removing old account

[carld1904]

Is there any way of removing an old account? Apparently it is still linked to my email address. It caused an 012 error when trying to add a watch data plan to my present account. EE CS said it’s not possible to remove it. 

I’ve got a data plan set up now but tech level 2 had to do it manually. Other posts say 2 different accounts causes confusion to the automated system. 

thanks

[Northerner · Accepted solution]

Hi @carld1904 

Call EE CS on 150 and ask them to delete your online profile. 

Thanks