Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

My plan pay as you go

Hi I hope this message finds you well I was wondering I have been on pay as you go for many years now and I wanted to know if I could pay a monthly contract with the same amounth am paying now £27 for oay as you go

Someone has tried to cancel my contract

Hello EE . Someone has tried to cancel my contracts with BT and EE . You have immediately sent me emails saying sorry I am leaving and what the fine will be for early cancellations. The thing is it's not from me . I do not want to cancel I ...

Monthly bill, charges breakdown

There are additional charges on my monthly bill, and it stipulates on the Monthly breakdown Services From Other Companies. How do I find out what companies, I want to verify the spending against the specific companies, why is this not disclosed on m...

Can't get through to customer services or access bills online

its currently impossible to contact anyone at EE, I call 150 it says service unavailable, I call other EE contact numbers, can't speak to anyone, my billing page online doesn't work, I can view one account and download my bills but it won't access my...

upgrade more expensive than a new contract

im over three years into my phone contract and on sim only , im looking to upgrade to a newer iphone but its so much more expensive to upgrade than start a new contract seems rediculous

Resolved! Turn off paper statement

Hi there.Can anyone tell me how to turn off my paper billing statements via the app? Had a look and I can't see it on there anywhere!Thanks

Peoblems wirh mobile

is this live chat

Elderly vulnerable person mis-sold contract

My mom popped into an EE store to ask a simple question on 7/11/12. Three hours later she left with a mobile phone and contract that was completely unsuitable.My mom is approaching 80 years of age and gets very confused. She left the store browbeaten...

Contract

Hi I’m trying cancel my contract as well when I rang yesterday I got no where do I have to pay’s fee if I do or anything

Worts service ever

Don't bother with this company 36 hours I have had a chat with the customer service team with no reply. Utter joke