Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Can’t get through

Is anyone else having trouble getting hold of an actual advisor? I’ve been stuck in hold for 45 mins with awful Christmas music not one real person yet!

Resolved! Separate contracts

I have currently two mobile numbers on my account, myself and my daughter. i want to now separate the two numbers so we both have separate contracts and monthly payments. my contract has expired and my daughters expires in March 2025. she is over 18...

Resolved! Trade in discount

Hi, I have a question regarding the current deal with google pixel 9pro and the trade in discount, if i trade in my iPhone 11 Pro it says I get a discount of £18 per month for the length of the 24 month contract, is this a deal that is currently on, ...

Resolved! When I’m a due an upgrade please

Resolved! Sim only deal 24month.. can i upgrade to a new phone for free?

I currently have a phone deal that is expiring in January with EEI want a sim only deal with EE. but the only ones are 24 month.. can i upgrade in this 24month period to a new phone with EE for freeI don't think my current phone will last another 2 d...

Spoke to a very helpful advisor yesterday but......

So I phoned customer service yesterday and a very helpful lady assured me they had removed the £50 service depositThey told me it is removed and I'd only pay my normal contract billI've just checked my bill online and that charge is still showing , I...

Next month Bill

Hello I have looked at my bill for next month's and I'm not sure it is correct cause I don't remember spending that much on my bill and I know my phone bill has been cloned as in used by people on gaming consoles like Sony and Microsoft I need help w...

Resolved! Vat Invoice

How do I get vat invoices for the business account

Resolved! Been Charged £600 for not returning a phone after cancelling an upgrade?

What a Christmas present from EE - taking an unauthorised £600 from our bank account on 27th December.We ordered a 16 Pro Max when it was launched but decided to cancel the order before it was shipped and keep our existing plan and handset. After th...

Resolved! Want to stop roaming

Hi,Since I bought my phone, I’ve noticed a £2.47 roaming add-on. I’m not sure if this is normal since I’ve been in the UK for most of the year. I thought the first year of my contract might be more expensive, but I’ve had it for over a year now and I...