Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Unable to upgrade

I’m trying to upgrade my phone this morning, I’ve been getting messages stating I’m eligible so went to the app, I’ve tried talking upgrade and each time it’s comes up with the message this service isn’t available or that this function isn’t supporte...

Resolved! Amount outstanding on cost of phone

How do I find out how much is outstanding for my phone

Same here，impossible to speak to a human! Tried for 2 days, no luck! Alway ask me the same questions, once you ask a bit more , they said someone will call you in 15 minutes, then you get a text to say you missed a call!!!! Fact is phone even didn'...

Resolved! Cancel my daughter's plan as she moved country. The plan is linked to mine (i.e.

Cancel my daughter's plan as she moved country. Anyone help.

Resolved! Apple Pay not an option?

I’m trying to pay my bill as I always do via Apple Pay, but the option is missing? I don’t have access to my card at present and my bill is overdue, so would like to get this resolved as soon as possible.

Resolved! Change number

My ex has my number and my new partner told me to change my number

Resolved! Change of ownership

Back in 2021 myself and my ex husband split. He rang EE to change the ownership of the EE account I pay for. It was a painful experience as he is in the forces and rarely avaliable to pick up the phone and we are never together. Since then we have be...

EE Service is appauling at best and fraudulant at worst. Try to speak to someone

I was talked into switching from BT to EE for all services. Since then I have had 1 Email thanking me for returning my BT Kit followed by an Email stating that I would be charged £50 if I didn't return the same Kit!!! I rang 150 and was told it was a...

Resolved! bill

I want to pay 31.50 on my bill for finance agreement

Suing EE

Hi, I want to leave here my experience with this awful company. I've been a customer for 4 years. On the 11th October I decided to be a customer for 2 more years.I renewed my contract with EE for another 24 months. On the 17th of October I decided th...