Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Change direct debit details

Re ******** Please could you change my bank dd from ************to ********** asap thanks [mod edit: details removed from the community]

Resolved! Help

I spoke with customer service then they cut me off. I have been paying for a full contract for almost two years after asking for sim only when my contract ended in March 2023. Now i’ve had a text saying my contract will end soon- nightmare- trigger e...

Resolved! Bills

Can credit on broadband be transferred over to mobile bills

Resolved! Super early upgrade

I have upgraded via the super early upgrade with fee waivered link showing on my ee app, set the new phone up but i am now showi g as having 2 seperate contracts, it hasnt appeared to upgrade even though it stated upgrading the s24 ultra contract, i ...

Resolved! Billing

Can I pay full payment before the contract was close

Resolved! Late Bill Payment & Reactivation Of Account

Hi there,So I have paid a late payment morning of 22nd August and it's now 26th today and account still has yet to be reactivated. First time making a late payment.Have tried to call EE but unable to get through. Any help pretty please I'm concerned...

Resolved! splitting the bill

My son is now old enough to pay for his own phone. How do I go about splitting the contract between my number and his?

Resolved! SIM Only Upgrade - Page Stuck in Loop on Device Selection

This page doesn't work in 2026. Just loops back to the device upgrade page. I need to upgrade to SIM only, there are no devices I want. Poor choice of devices. [Mod edit: Title added]

Resolved! Re: Unjustified Price Increase During Fixed Contract – Request for Refund and Price

My £11.79 price is going up by £2.25 a month. A 20% increase.20 PERCENT!I've been a loyal customer for years. EE obviously does not need me anymore.Steve

Resolved! Phone contract coming to an end

Hi, I’m coming to the end of my contract. As in like 2 more payments. I don’t particularly want to upgrade, so what’s going to happen? Is it just the sim plan I pay for or is there an idle charge on the phone for using it?