Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 62577 Views
  • 69 replies
  • 14 Helpful

Resolved! i was charged £1438 for the last

 i purchased the EE full works plan last months and because of mis-selling product from the store sales, i decided to cancel the contact within 14 days( cooling period), call center customer service confirmed that it is free to cancel the contract.  ...

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doudou111 by Investigator
  • 462 Views
  • 1 replies
  • 2 Helpful

Resolved! viewing bill without app

I've been trying to view my bill online for months, running into multiple issues. I want to view my bill online, I am not interested in downloading the app. Is there any way to view the bill online? 

ph2121 by Investigator
  • 602 Views
  • 4 replies
  • 2 Helpful

Resolved! Please Help :(

Husband and I are pensioners, in our late 70s. Trying to cancel  our  basic  monthly contracts  - calls only, we don't use data  we use the router for internet stuff. . I cannot get through to EE on the phone as the waiting time is always around an h...

fumanchu1 by Investigator
  • 718 Views
  • 7 replies
  • 9 Helpful

Resolved! Upfront refund

hello , i wait like 6 days from they told me they will give me a refund from a cancelled order by them , and they told me today that i have to wait more for my money like 4-10 days 

FloriG by Explorer
  • 426 Views
  • 3 replies
  • 1 Helpful

Resolved! Leaving EE

Been offered a realisable price for 100GB with 3rd party  provider. But wanna move my number from EE to that provider. I’m in the 14 day period. So how do i go on to cancel my contract without losing my number 

AndyC271 by Investigator
  • 1460 Views
  • 8 replies
  • 1 Helpful

Resolved! Leaving EE

So I recently left EE for another network. I noticed on the app I had to pay monies which I have paid but since making a payment I have received a further letter of an overdue balance with a different amount than hat I have already paid. On checking ...

NicTwin by Investigator
  • 473 Views
  • 2 replies
  • 2 Helpful

Debt company?

So recently I am getting calls from a debt company yet my bills are up to date? Is anyone else experiancing this? My bills do not go out on (14th of October) its always 25th on my pay day? Are these spam companies?