Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Leaving

My contract has come to an end I want to leave EE as I’ve gone sim only thank you

Resolved! Pls I will like to see the breakdown of my latest paid bill

Why is Apple Music Showing on my Bill?

I had this a couple of years ago and cancelled it. I have not re-ordered it and do not want it. So, why do I have two instances of it on my bill?Remove the items, and never add anything unless I specifically ask for it.

VAT

Why can't EE be more like BT and provide a VAT calculation on the bill? I will switch to another provider if they don't sort this out. Not happy.

EE took unauthorised payment from my bank account

My wife noticed our EE bill had more than doubled the other day. She managed to get through (despite me being the account holder) and discovered that the broadband account had been closed and the payment was taken due to early cancellation of contrac...

EE cancelled my phone contract when I wanted to change to a pay as you go SIM

In October I started travelling before reaching a move to Australia this February. I want to keep my UK phone number whilst in Australia, so I rang to change my SIM monthly contract to a pay as you go, with the assurance I'd keep my number if I toppe...

Unrecognised third party charges apple.com/bill

My Son EE account is tie to mine, an when I got my bill for march 2024, I realise an additional bill of about £238, from apple, in tranches of about 17 charges ranging from £19.99, £9.99 and £2.99, making my total bill for the month £299.95, instead ...

Itemised billing

I recently changed from BT Mobile to EE & find itemised billing being charged to my account that was neither agreed in the contract or requested, I have contacted customer services 3 times, each time i have eventually received a credit for the £2.50 ...

Trade in Likewize

Sent my phone for trade in to Likewize and have checked tracking. They recieved it at 08.16 on the 20th April and yet nothing has been sent to my email or txt after 7 days. They say 3-5 days, have phoned them and now been told to give the inspection ...

Invoice for purchased headphones

Hello. I just called the electronics customer service to request a receipt for headphones I purchased outright via your website. They told me you do not provide and proof of purchase be it receipts or invoices which I find a huge breach of consumer r...