Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Wrong Gamepass Account

I recently activated Gamepass Ultimate for the wrong account. Is there anyway I can switch it over to a different Xbox account? I just got it today.

Resolved! "Application error: a client-side exception has occurred"

I am trying to access my online account to download bills etc but whenever I try to access it I get an error message saying "Application error: a client-side exception has occurred (see the browser console for more information)."It's been like this f...

Resolved! What is MAIN!!

I’ve just checked my bill which should only be my mobile bill of around £25 then all of a sudden it’s £145!! A charge of £120 exactly has been added only under the description MAIN. I’ve not been abroad I’ve not gone over any calls texts or data as s...

Discount

If I want to upgrade without flexpay and have a new family and friends discount code to apply how do I get it applied?

Unable to access legal contract details

I have a broadband and tv contract with EE since November 2024 and wanted to look in detail at the conditions of my contract but I can't find the legal document anywhere online or in the app. The only thing I can access is the details of my plan/subs...

Billing

I've done everything but still can't access my billing. I'd really like to see my charges especially when EE mis sold my a contract, if I'd have been able to see my bill I would have caught on the the mis sold contract earlier.

Deposit for service

I have just renewed my Mothers contract to sim only as she still loves her phone. We have been customers for 6 years. When I got the bill, EE had added £50 for Deposit for service which I understand is a refundable charge to do with roaming. Firstly,...

Resolved! Want to keep existing mobile number

Hi there. I have ‘upgraded’ my contract on the EE website today, or so I thought. The confirmation emails have all come through and I have apparently now been allocated a new mobile number, after 20 years with EE/Orange. How do I go about keeping my ...

Resolved! Loyalty means....nothing!

After 28 years... Starting with Orange (offices in Bristol)... I have been forced to switch supplier.My contract had changed many times over the years....but I paid between £7 - £12ish which included roaming and unlimited calls... I only managed arou...

Resolved! Problem paying bill

Hi I'm really struggling to pay my bill has I've had all my money taken of my bank card so i have no way of paying it and it won't be sorted while 17th November so just wondering if I can extend my payment till then thank u