Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Billing confusion

So I have been with ee for quite a while now, went and done a early upgrade and paid the £253 fee today, recieved email confirmation all dandy. But then noticed it said it was knocked of my next billThis left me confused so I went hunting through my ...

Cancel

I recently opened up a new contract and took out three new devices, but unfortunately I lost those three devices in addition to this due financial circumstances and other stuff that i can’t disclosed I afford to to pay for it anymore and I’m within ...

Resolved! Spend caps

Hi I have a £0 limit spend cap and keep receiving messages from EE . Will I be charged for these as I’m away on holiday in Morocco ? Worried that I might be getting charged excessive amounts by EE . Set a 0 amount spend cap to stop this ? Thanks...

Resolved! Name change

Following divorce I want to change my name on my account. Where can I email my documents? I’ve only ever had an electronic copy of my decree absolute.

Resolved! Issues with paying my bill

I am trying to pay my EE bill but I am currently abroad and will be for sometime. I have tried to pay my EE bill on the app and on the website but I am unable to do so and there and i keep receiving mail that my line is suspended. Can anyone help? I ...

Online chat

Where is the Online chat Service..we need that on please!!...

Resolved! contract ending

My contract ends in 5 days, i was told someone would contact me 14 days before it ends but this hasn't happened. What will happen when my contract ends?

Resolved! Bill

My bill should be in credit as you couldn’t connect me to roaming when I was in Gibraltar. I’ve phoned many times and been told this would happen but it hasn’t !!!

Resolved! Upgrading but keeping my phone

Hello,My contract expires in 3 weeks and i have just received a text message from EE giving me 3 options. They are,1. My plan being upgraded with a new monthly charge (sit back and relax)2. Upgrade or change my plan3. Switch to another providerMy cur...

Resolved! Paying off device early online

Hello,I've decided to move phones to get an iPhone 16 pro. I'm only part way through paying off my current device and went onto the app to pay the balance off so I can upgrade, but I can't see it?It says my payments are up to date and that's it.Do I ...