All discussion around anything related to EE billing or contracts
Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...
So I'm end of contract and wanting to move to the £12 25GB sim-only 24 month contract, but when I look at my "upgrade" options, the only option for the same 25GB service costs £18. This is ridiculous, how can they ask me for £6 more a month for exact...
I cancelled my contracts with EE as I wanted to try another operator with an innovative product. Unfortunately that didn't work and I went back to EE before the contract had ended. The agent (who wasn't very good) reactivated my number and I got a ne...
I have sent a text to 65075 requesting a pac code as I want to end my contact with ee (reluctantly, but have found something cheaper) and change providers. My contract ends on 6th October. Ee have rung my twice already asking for my reasons to leavi...
Hi, I’m currently on a 2-year SIM-only contract, which is ending soon. I was hoping to switch to a 12-month SIM-only plan, but I can’t find any 12-month options on the EE website.I'm wondering if EE still offer 12-month SIM-only contracts? If so, whe...
Subject: Request for Refund – Final Bill After PAC Cancellation Dear EE Customer Services, I recently cancelled our EE mobile contracts by using PAC codes to transfer our numbers. According to EE’s billing process, I understand that a final bill will...
I've just had a similar call from 020 3409 8017. It sounded like an Indian call centre . They said I would receive a pin for an id reset and then phoned back and asked what the pin was.
i have been waiting for 2/3 months for a refund still nothing if you can give me a phone on *********** Mod note: Removed number from public view
Hi , EE account number ********* As I changed the bank account I paid the latest bill by card and trying to update DD bank details , unfortunately the bill is still shown as unpaid and the system does not allow me to update them. Please let me kn...
I believe I am having the same issue where I took an upgrade in browser (which upon later inspection wasn't reflected in the confirmation email after being stung by unforeseen charges). I wasn't fortunate enough to have screenshots of the offer I sel...
I want to cancel my direct debit please
