Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Scammed by EE and still not sorted out

I had a plan that was giving me 3 extras out of many options and unlimited calls, texts and data. Along with 30% discount I was paying £32.90 pm. Their salesman on the phone told me, a few months later, that if I’d switch my broadband from Vodafone t...

Due an upgrade and want to talk on live chat

Hi, I'm due an upgrade and want to talk with an ee worker but the live chat bar isn't popping up as an option. Can someone from ee start a chat and assist with me please? Thanks,Reece

Resolved! Changing to sim only

Hi, I currently am with EE on a contract that is due to end 31st December. However, I have decided to go on a sim only deal. Do I need to inform them I am no longer continuing my contract? But I am staying with them on a new sim only

Why won't EE follow the LAW and supply invoices to business customers?

Website no longer allows bills to be seen. So, EE can take what they like!

Biiling

HiBilling issue

EE Approved Partners

I’ve been contacted by a company called Hii Communications Ltd who say they are an “Authorised Partner” of EEI have tried checking online but cannot seem to find this information and the person I spoke to on the phone, though they tried their best, t...

Resolved! Sim only bill

I pay for two phone sims , but now I have to have new sims , when you show price for new sims is that for both phones or is it per phone .??

Sim only tarrif has increased by £8.20 monthly with no explanation

My sim only contract has increased by £8.20 a month. I was paying £20, now £28.20 which I think is ridiculous for what I get for that. I want to change to something more reasonable

Spent 3 months trying to organise a return.

Hi,I upgraded my phone and need to send my old one off however the text which came through says return iPhone 12. The phone I’m sending back is the iPhone13. (Which they know as I gave all details to them) do I need to contact EE or just send that ph...

My account was cancelled without me knowing

In Oct I was made aware x2 phones had been ordered on my account fraudulently. I informed ee and they stopped them being delivered to an ee shop in london. Today I find out my account has been closed. On speaking to ee I’m informed this was done by t...