Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Can't view my bills online

I've been trying to view my bills online but it just says the service isn't working at the moment. I have tried calling and even though I explained how difficult it is to see bills on my phone screen, all the EE customer service person could do was t...

Resolved! VAT Bills

My account is closed - so I don't believe I can download my VAT recipets anymore, I'm aborad and so have no way to call EE Mobile. How can I contact someone to send me a copy of my VAT bills for 2025. Thanks

Resolved! How do I cancel an old Orange Internet Everywhere contract that is now on EE?

I am currently living abroad and am paying £19.50 a month for the above service that I no longer have access to on my new laptop. I also received a new Sim card 2 years ago but have been unable to activate it as it requires a code to be sent to the o...

Resolved! How to find out how much is it to buy out ur contract

Cancelled contract within 14 days last month, 48 quid taken from my 100 refund

So last month I attempted to start a contract and cancelled and returned within 14 days because your service has been beyond appalling throughout this entire experience between operators giving me constant misinformation or at worst withholding infor...

Unable to Read my Bill

Since changing from BT I am unable to read my bill on any browser or EE app. I have called twice and both said to raise a ticket. I get the Billing page but it just hangs. Called today and tried to link under advice from assistant but no luck. Would...

Resolved! 4 days ago I renewed my contract SIM only. But it's not showing on my app.

Resolved! End of contract

Myself and my husband have a 24month contract for our mobiles. Our contract ends on the 2nd July 2025, we are looking to leave ee , what is the procedure I need to take .

Unable to access bills or remaining minutes/data.

Whenever I attempt to check remaining balances or open a bill I get an error message and a suggestion to ring EE. I can’t access remaining minutes etc either. I’ve attempted to text balance and bill to 150 but that shows an error also. Wondering if a...

Resolved! Mobile bill

I have left EE because my mobile bill had gone up to 22 pounds a month and my new contract for the same use is 12 pounds a month. Anyway the change over went through on the 2nd June, but my direct debit for EE went out of my bank today. How do I clai...