Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Resolved! VAT

How much VAT do I pay on my phone bill. Where can I see this on my bill?

Updating email address

I'm trying to make a SIM only upgrade . I changed my email address so I went into my account and updated it . It shows my new one in my profile information but when I go to submit my order it still shows my old email address

Canceling contract

I need to find out how much I owe on my accounts as I have 3 contracts 2 mobile 1 watch on from EE for my debt advisor. I am currently going for a DRO as I am seriously struggling.

Contract

Billing

Hi all, I'm new to this forum and I have a question I hope someone can answer please? I am going to have issues paying my mobile monthly SIM only phone bill this month, due on the 15th of each month. I cannot find the EE live chat service, which I u...

Change adress

Help

My phones been blocked I can't phone or text I need online chat but it's gone ! I need my phones on but no one in ee seems to take in my medical situation Can someone please sort this for me Thanks

How do I check my bill on the app

How do I check my check or view my bill @@my ee

False promises and no call back

I was looking at leaving my contract (which runs out in March) and wanted some prices for that and to look into it. As I was looking into it, someone from an EE number (confirmed) called me and said "We can see you're looking at leaving us". Amazing ...

Contracts & Billing

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