Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Phone not delivered - being charged for contract.

Im posting this here as I want a trail in case my issue goes like some customers and ee fail to cancel my conteact. I've been a customer years so decided to upgrade, I got a super deal, probably too good to be true as my phone was turned around at Le...

Resolved! Sim plan billing

Can you please cancel my contract

Resolved! Unlimited 5G for £7 pm

Hello,I found this deal advertised on 4g.co.uk website, clicked through to EE and landed at the associated £7 per month SIM which I promptly ordered.https://www.4g.co.uk/unlimited-data/ee/#:~:text=EE%20offers%20a%20variety%20of,with%20unlimited%20min...

Resolved! My contract has ended

My contract has ended So what will happen to my bills going forward if I don’t want to upgrade my phone?

Resolved! How to pay your bill on the website through a laptop?

I want to pay my bill, how to pay your bill on the website through a laptop?cause my phone is currently broken

Resolved! Re: Live chat

Hello can you help with my bill please I cant pay until the 11th can you do a promise to pay please

Credit refund

Hi, I’m hoping someone can help me, I got credit from EE put onto my account a couple months ago but I am no longer with them and was wondering if I actually get that money in my hand now that I am not longer with them? It’s still on my account and t...

Resolved! Contracts, what would be the best one for me? I’m a senior citizen.

Resolved! Billing increase

Good Morning, I would appreciate it if someone could contact me regarding an issue with my recent plan change. I contacted EE to request a change to my plan, as I was out of contract and wanted to reduce my monthly cost. I was reassured that a cheape...

Resolved! Re: Billing

I cannot afford to pay my bill