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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 8071 Views
  • 2 replies
  • 5 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 18194 Views
  • 0 replies
  • 9 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?    Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Leanne_T by • EE Community Support Team
  • 35183 Views
  • 49 replies
  • 11 Helpful

How yo cancel contract

How can you cancel contract not via telephone as I really don't want to be dealing with a service desk employee rattle on about deals.

Gav50 by • Visitor
  • 206 Views
  • 2 replies
  • 0 Helpful

Resolved! Billing

How can I get to view all my Bills? Can never find them 

Trac81 by • Visitor
  • 174 Views
  • 1 replies
  • 2 Helpful

Resolved! Need a contact email or someone to contact me.

I have possession of a phone that has an EE contract but the owner has died. I think it was on a monthly contract and I don't think it was paid for yet.I have looked at the website as I want to check what I need to do but there are no email contacts ...

rowemg by • Explorer
  • 261 Views
  • 3 replies
  • 2 Helpful

Resolved! No idea when EE will sort it out?

I cancelled my Mobile contract with EE less than a few days after receiving the phone and obviously is well within the 14 day cooling off period etc. However they received the phone on the 27th December (no thanks to the incompetence of Royal Mail an...

Bricky20 by • Contributor
  • 398 Views
  • 3 replies
  • 2 Helpful

brexit?

I I'm so upset, is it possible for EE to cancel a contract I took out with them 7months ago? I work in France a lot and when the roaming charges came into affect I decided to call ee and see what the options were. I was very happy to hear I could tak...

Resolved! Acceptance of contract

Hi, I’ve had no confirmation 72 hours later about my contract but I got an email this afternoon saying that thank you for my choice to pay with direct debit and the details for that. Does that mean it’s been accepted and awaiting dispatch? Or is it a...

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