Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Unable to access account details - we are getting things ready

Unable to access copies of bills as never gets past the error message.Screen refresh multiple times without any success.Account profile accessible so all my login credentials are valid - and despite this I've changed my password and used the new one ...

Need Help. 150 doesn’t work and i’m trying to unrestrict my agreement

Hi guys. Really need help, i’m 24 hours away from having my payment plan cancelled as i’m struggling financially. I’m trying to call 150 but all the automated voice is telling me is that they cannot put me through to an advisor. Been trying all morni...

please enter a valid billing account number

When trying to link my home broadband to my account which isn’t currently linked to anything it just says pleaaae enter a valid billing account number even though the one i’m entering is from the paper bill i have received in the post.

Resolved! Whats going on at EE?

Currently on a live chat still waiting to speak to someone, estimated time 5 minutes currently been 1hou 25mins.I'm trying to find out why they have overcharged me for over a year? There is a 20% discount on the account, it says it on the bill but th...

I can’t get into my email to reset

I can’t reset password because I can’t get into my email. Can you send to another email or send a code To my mobile

Resolved! my phones been suspended

Hi, my phones been suspended. I spoke to someone and told them that I’ve been finding it hard to pay my bill over the last 3 months due to not having enough funds. They were meant to call me back but I missed the call now I cannot call up because my ...

Resolved! Adding all upgrades to the same basket

I have 4 numbers on my plan and I am looking to upgrade all of them as my contract is nearly upHow do I add all my upgrades to the same basket instead of doing it separately?

Resolved! Change payment date

I'm trying to change my direct debit date to the 19th. It let's me select it and confirm but then says its not possible?

EE Guide wait time

I'm trying to get through to an EE Guide on caht, and the AI bot has said the wait time is approximately 6hrs 35mins. Is this a joke

Proof of Birring

i lost my Mobail phone then I claim my insurance through Barclays Bank so they requested me a proof of usage and barring .i request to to ee and they provide me the proof of usage but they refused to provide proof of barring.Guide me please what shou...