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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 13583 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 24341 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 48382 Views
  • 55 replies
  • 13 Helpful

Resolved! Can't get spend cap changed whilst roaming

My wife and I are currently abroad in Spain. We have 2 phones linked to the same EE account. We had a spend cap of £10.00 set for each phone to enable us to use roaming. Unfortunately this £10 ran out and phone calls, mobile data and outbound texts h...

alpaul42 by • Visitor
  • 1202 Views
  • 6 replies
  • 2 Helpful

Upgrade changes

Just checked my account and had less than 30 days to go said I could upgrade early,so thought will swap to sim only and had 50% f&f so did the deed,then the order comes through saying it will start on 2nd dec and not automatically like my other 2 upg...

Treble by • Established Contributor
  • 247 Views
  • 1 replies
  • 0 Helpful

Resolved! Setting up a Direct Debit

Hi dear,I would like to set up a direct debit payment system for paying my monthly bill payment. please let me know how can a set a direct debit with my Bank.Thank you 

Upgrade - credit checked?

Hi all - I have been an EE customer for 20 years or so with 4 phones (family) , an Ipad and watch on account - prob around £320 per month all in. Have never missed a paymentMy business I own had a rough time the other year post Covid and it left my c...

craigdh by • Visitor
  • 378 Views
  • 1 replies
  • 1 Helpful

My phone

So I rang we this morning to blocked a different device on my account as the person who had it is failing to pay the bill and won’t give the phone back. but I have hoy off the phone to them and I think they have blocked my phone and not the other one...

Bill issues

I recently moved abroad and arranged for 2 phone and contracts to be paid in full, this was discussed with EE multiple timesit appears that they have taken some payment but I still have a monthly DD on my account when I specifically requested for it ...

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