Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Unrecognised third party charges apple.com/bill

My Son EE account is tie to mine, an when I got my bill for march 2024, I realise an additional bill of about £238, from apple, in tranches of about 17 charges ranging from £19.99, £9.99 and £2.99, making my total bill for the month £299.95, instead ...

Itemised billing

I recently changed from BT Mobile to EE & find itemised billing being charged to my account that was neither agreed in the contract or requested, I have contacted customer services 3 times, each time i have eventually received a credit for the £2.50 ...

Trade in Likewize

Sent my phone for trade in to Likewize and have checked tracking. They recieved it at 08.16 on the 20th April and yet nothing has been sent to my email or txt after 7 days. They say 3-5 days, have phoned them and now been told to give the inspection ...

Invoice for purchased headphones

Hello. I just called the electronics customer service to request a receipt for headphones I purchased outright via your website. They told me you do not provide and proof of purchase be it receipts or invoices which I find a huge breach of consumer r...

Resolved! My bill after my contract ends

My two-year mobile/SIM contract ended earlier this month, but next month I'm due to pay the same amount. Should the bill not be lower now that the handset is paid off?I can provide more details if necessary. Thanks.

Resolved! If I'm Part way through a Flex Pay agreement - Can I upgrade

I'm partway through a Flex Pay Agreement on S24 Ultra. Can I upgrade to the S25 Ultra and trade-in the S24?

Resolved! canccelation

Hi i would like to know the easiest way to cancel my mobile phone account be nice to do it without phone call as I suffer from sver anxiety attacks I'm a pensioner and just cant afford it anymore any help

Resolved! Something odd with my most recent bill.

My latest bill included something unexpected:Add-ons: Weekend calls to UK Landlines £2.80As far as I am aware, I have never agreed to buying this additional "add on" - it makes no sense to me... I can't remember the last time I used my landline to ma...

Resolved! Elderly mother mid sold eSIM contract

Hi everyone, I’m posting this as my 79yo mother has received a threatening letter saying she owes £91 for an eSIM she was sold over the phone for a data plan. Vodafone is my mothers provider as she lives in a remote area and this is the only mobile s...

Contracts & Billing

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