Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Contract problem

I bought a new mobile yesterday and inserted my existing SIM. Why has my SIM only contract price more than doubled?

Terrible communication for upgrade

Hello,I took a phone contract on 12/09/23. I want to upgrade for a new device but I have to pay an early upgrade fee which is totally acceptable! Here’s the plot twist. On my EEapp and on my EE account accessed from laptops desktops and tablets there...

Resolved! Lost phone

I have just moved from BT to EE. And BT are charging me £39

Resume contract asap

Is there any way I can get ma contract resumed the now ?? I have jus paid my bill

Disappointing upgrade experience

I’ve had a really frustrating experience with EE over the last few days. I’m coming to the end of a SIM only contract and was looking to renew and probably get a new phone at the same time. The deal I was offered from EE wasn’t as competitive as one ...

Incorrect Xbox Invoice After Contract End

Dear Customer Support,I am writing to request clarification regarding my invoice for the Xbox service. According to my contract, the Xbox service ended on November 21, 2024. I paid the full invoice of £81, which covered all charges. However, despite ...

Resolved! Unrecognisable Direct debit

Hi EE took payment of 37.48£ as direct debit from my cell phone without my knowledge. Don't know how to contact as I'm overseas for holidays. Won't be coming back in a month.

New contract different to quote on phone EE called me to offer a cheaper deal

Phone cut of l payed tomorrow, since when did being cut off stop INCOMING calls?

I have a doctor's appointment via phone today, phone was cut off yesterday, mad a partial payment a few days ago, before outgoing calls ect used to be restricted but incoming calls not, I can't afford to miss jo centre phone calls so might look at mo...