Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 16197 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 26240 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 54126 Views
  • 55 replies
  • 13 Helpful

EE business customer and EE cannot setup my account

Hello,Just moved by business number to EE on contract and it has been a month I'm unable to register my account. I have raised complaint 3 weeks back and spoken to the customer teams many times but the issue still persists.What are my options of term...

Devenb by Investigator
  • 285 Views
  • 1 replies
  • 0 Helpful

Can't access Billing or Contracts

Billing just hangs forever (see below screenshot). Contracts keeps reloading and then ends up with:Sorry! Something went wrong when authenticating your account.Please try again later."Done the reset browsers (Brave and Safari). Same on Mobile. Mobile...

happyhacker by Established Contributor
  • 407 Views
  • 5 replies
  • 1 Helpful

Direct debit

I try to change my direct debit for my plan and for phone.Changed through app , but its been hanged only for a plan. Try to call 150, there through voicemail need to change - changed there and received confirmation. But for device is stays old , and ...

Payment system not working

I have been trying to pay my bill for several days now and keep getting an error message saying payment declined? There are funds in my account and I have contacted the bank who have stated there is no issue with my account, I have tried to pay via t...

Adele112 by Visitor
  • 313 Views
  • 1 replies
  • 1 Helpful

Resolved! Change direct debit date

I need to change my direct debit date but it says I've changed the maximum amount. I need to change it as I've changed jobs and my pay date has changed. How do I go about this otherwise I will unable to pay on usual date 

Lvb7 by Visitor
  • 423 Views
  • 2 replies
  • 0 Helpful