Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Billing for Full Works package

I joined EE from BT last month. I arranged the Full Works package over the phone at an introductory offer of £25 a month from 3 months. My bill received yesterday shows a Full Works charge of £80 plus an unknown additional charge I know nothing about...

Resolved! Complaint

I tried calling and complaining but was fobbed off. How else can I make a complaint? Have already started a complaint with the ombudsman due to terrible service from EE!

Bill & service

Hi why has my mobile bill gone up from £7 to £12?& why are people having trouble when they call me

Resolved! Suspension not lifted after payment

Can anyone help? I’ve recently paid my outstanding bill but my plan is still suspended. Usually I’d pay by calling 360 but this time I done it through EE website and it hasn’t lifted the bar. Does anyone know what I have to do? TIA

Billing and Complaint Procedure

How to quickly get to the correct level of complaint...on an existing 'OPEN' complaint. I switched to EE from BT. EE accounting error gave me a £900 bill. Over a month now, 4 hours of time on over 6 phone calls and still not properly resolved. Mo...

Roll over contact

I found out last week that my disabled daughters 2yr contact finished last July 2024I told EE that she never told me so I had know idea, I've estimated that she paid approximately £730 in the last year as she was still being charged for the phone an...

contract ended full payment taken.

my 24 month contract ended on 11th July. EE have since taken 2 full payments. I expevted the one on 21st July, but they have taken another on 21st august. Cant find anywhere on website to view credit agreement.

Wrong Payment

I went into an EE shop to pay my bill of £81. they took £113 without asking.The young man clearly wasn’t listening to me. I am told that EE can't refund it for 4-5 days.It takes seconds to take money, but days to refund.Where will my money be siting ...

EE Closed my account and I can’t call them to fix it

EE JUST sent me a text that I had an overdue bill. Apaparently it didn’t charge my card or tell me if my card failed so I can use a different card. It should have told me I had a bill before saying it was overdue and now that’s going to hurt my credi...

Resolved! My SIM contract

Hello. My first post.Ok my SIM only contract ended last month.But I have never got a reminder from EE about it ending and I am still being charged each month.Any advice please?Thanks.Karl.