Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Bill paid before payment made?

My broadband bill is coming up but something has happened that has left me very confused.My bill is showing up as paid despite the bill not being paid yet (it's scheduled to come out on the 24th of the month, I paid last month a day early due to the ...

Mobile banking

Cannot connect completly to mobile banking. Says connection problems. Try again later. Appears to me Not Fit for Purpose

Spend Cap - cannot amend

I am trying to adjust my spend cap, which is currently zero. I am abroad at the moment and texting SPEND CAP to 150 is not working and neither is clicking Manage within the App. Not the only problem I have had with EE and getting very frustrated and ...

Resolved! Upgrade

I'm looking to upgrade from sim only to phone contract, but I can't find the option anywhere, I don't know if im just been daft not been able to find it. Thanks

Resolved! paper bill

please cancel paper bill

Resolved! Moved from PAYG TO PAYM - No service

Hello, I moved from EEPAYG to PAYM last week, I rang on Friday and asked for my PAYG number to be moved to my monthly contract, this was actioned whilst I was on the phone. We’re 72 hours past and after numerous phone switching on and off, restarts, ...

Resolved! Mis- sold a tablet when upgrading, told it was free

Told the tablet was free but I think reading I could have got reduced plan. The staff at E were whispering, “ is that your third to day, pointing at tablet” . Before that they tried to sell me a sim. They to,d me these were the only ways to lower ...

Resolved! Recovering my personal number from a business contract

My Company first supplied me with a phone in 2017 and asked if I wanted a new number or use my personal number. At the time I never gave it any thought and opted for my own number. Fast forward to now, September 2025 and I am being made redundant and...

When i entered order reference number shows error…!! I entered the same number from the EE product order confirmation mail

Resolved! Re: BAN spend?

yes i was just trying to upgrade and thay said to me i got a ban spend how can that be as was going to upgrade on line but nothing happend and that told me to ring billing so i will do tommorw as i need to know what's going on is this normal

Contracts & Billing

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