Failed direct debit

[Amy1691]

Got a message this afternoon to say my DD had failed on my EE account. I’ve never had any issues paying direct debit before and after checking my bank there was enough in my balance for the bill to be paid. I can not get anywhere on the app or website. The message says they will try again in approx 7 days. I have sufficient funds and haven’t changed banks or accounts or anything like that between my last bill and now. If I go to an EE shop tomorrow will they be able to help me out? This is another issue I’ve had with EE in just the last few weeks, feels like I’m pulling teeth! 

[Northerner]

Hi @Amy1691 

Sounds like a common scammer text. 

What number was the message sent from. 

Thanks 

[Amy1691]

Hiya, thanks so much for the response it was from 150 and the same thread I usually get my bill messages from and when I go into EE app it does say my bill is overdue (but won’t let me access anything else) so think it is legit unfortunately but I think it’s an error from either EE’s side or the bank 

[Amy1691]

This is what it looks like if that’s any help 

[XRaySpeX]

That's pretty legit. They're not asking you to click on a link. A scammer wouldn't be aware that paying manually in the meantime, rather than waiting for the DD, wouldn't work & so would never warn you against it. 

[Peter_W]

Thanks for sharing this for us, @Amy1691.

Welcome to the Community, too!

This definitely looks like a genuine message, but it seems odd you would receive this if you have sufficient funds in your account.

My initial thought is that maybe the bill was higher than usual, but so we can be sure it's definitely worth giving our team a call.

They'll be able to check your account and confirm what has happened right away, and talk through all your options from there.

Peter