Removing multi line discount

[spacebunny]

Hello

I have two contracts with EE, both of which have EE Perk discount, and one also has a multi line discount. I want to upgrade the one with the multi line and continue to use my perk, however none of the plans will allow me to apply the discount. Is this because I already have the multi line discount, which this far I seem to have been fine having both, and if so can I remove it so I can use my perk discount instead?

[Lesley_W · Accepted solution]

Hi @spacebunny 

Thanks for coming to our community.

Perk discount isn't available on any already discounted plan so it will be the multiplan discount causing issues. If it isn't allowing you to remove the discount online in order to add the perk instead, I'd recommend giving our customer care team a call on 150 to discuss your options.

Lesley

[spacebunny]

Thanks Lesley! Do you know how I would go about removing the discount?

[Lesley_W]

If you can, it would be an option at checkout @spacebunny 

It may allow you to if it's showing as a product you can remove in the add-ons section too. I'm not sure if it's something a customer can remove themselves.

Lesley