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Paying Too Much For 25GB SIM only

Triarii
Investigator
Investigator

‎01-04-2026 04:16 PM - edited ‎01-04-2026 04:18 PM

I am paying £30.21 per month for 25GB SIM Only.

Online today (01 Apr 26) there is an EE SIM Only deal for £19  a month / £21.50 from 31 March 2027 / £24 from 31 March 2028.

Or Online today (01 Apr 26) I can have an unlimited data EE SIM only deal and no EU Roaming Charge for £26 a month  / £28.50  from 31 March 2027 / £31  from 31 March 2028.

It seems I have to phone up to change deals, which seems way more complicated than it needs to be. Why can't this be simple to do?

PS - all day I'm getting the message "Unfortunately, we couldn't log you in, but you can still buy or upgrade - just choose what you want to do."

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎01-04-2026 04:51 PM

@Triarii : You can't downgrade to a cheaper plan mid-term, but only in your upgrade window from 30 days before end of term.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Leanne_T
EE Community Support Team

‎01-04-2026 06:02 PM

Hi there @Triarii 

Thanks for coming to the community. 

Just to add to the advice from @XRaySpeX , if you're due an upgrade now and would like to discuss your options for a new plan, please give us a call on 150 when you get the chance and the team will be happy to help.

Thanks.

Leanne.

0 Helpful