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Flex pay

Andy10132
Visitor

‎08-04-2026 06:32 AM

Hello!

I recently upgraded in store and was told by the guy in store that at any point in time, I can log onto my app and choose an amount of pay off my device.

How do I do this? The only option I'm seeing was that I can either pay off the entire device in one hit or call EE customer services.

Do I really have to call EE customer services just to add on an extra £10-20, and did the guy lie to me in store? Or am I missing something in the app?

Thanks all 

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎08-04-2026 06:36 AM

Yes, you need to phone CS to make extra payments towards the device. 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Chris_B
EE Community Star
EE Community Star
In response to XRaySpeX

‎08-04-2026 06:52 AM

@Andy10132  At present its call customer support to pay a bit off.   ( this should change though) 
Just to point out this just brings down the monthly payment cost it doesn’t reduce the payment length.   So if your paying over 24 months it’s still paying over 24 month it’s just the figure your paying is reduced over that 24 months. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.