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Out-of-allowance call charge?

treez
Established Contributor
Established Contributor

Hi,

I have an account with EE.

Its for my mobile router which i use with my laptop for internet connectivity.

I also have  dumbphone  with EE and i presume its wrapped into the same account as the router (?)

Ive been with EE for some years.

Today, my dumbphone has given me two messages saying "You've got an extra charge of £1.86 on your mobile account for an out-of-allowance call charge that isn't included in your plan"

 

Do you know what this means.?

I hardly make any calls. The only calls i made in the last month are a few minute long calls to a car parking provider (ringgo).

How can i stop these charges.

My EE contract actually came to its end some months ago, and they just put me on some kind of "rolling contract or something. They said they couldnt give me a new contract as they didnt recognise my address. However, its a block of flats in Bournemouth UK, and so i cant understand why they dont recognise it......the postman is able to deliver mail to us.

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