Mobile PAYG topup Visa 3D iframe blocked

Profile closed · ‎14-09-2026

Seems the website is implemented in a way to call the credit card verification within an iframe embedded in the EE website instead of using a popup.

This seems to cause security issues with certain banks. I cannot topup because the content of the iframe is blocked - no matter what I try (Chrome, Edge, Private browsing, adding additional "rights" regarding 3rd party cookies / javascript / ... to the websites etc.).

Could you please ask the team maintaining this service to check if the current implementation is still state of the art regarding security and technical requirements.

XRaySpeX · ‎14-09-2026

This public user discussion forum can have no access to your specific account nor any contact with any tech team. You need to raise this with CS.

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Profile closed · ‎14-09-2026

Sorry, just thought EE might make use of the feedback here as well as it might reduce enquiries to CS - it's a pretty generic issue that will get more frequent as security requirements from banks and browsers cannot be bypassed any more.
Basically it's bank / card provider not EE account dependent.

Won't spend any more time on this though.

Only need to topup once more and will do this via CS.