Pay as you go

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! Changing pay as you go. In monthly

Resolved! Re: How do I access online chat

how do i put more money on my account

Hi am try to top my phone up with my voucher cause my phone been cut of and a f

PACK NOT RENEW

My 10 pound data pack will not renew even though I have enough balance however my mobile data has been working.

Resolved! PAYG SIM hibernation

I am reaching out for EE customer servicesIm currently abroad, and changed from contract to PAYG SIM in September 2024.What I wasn’t advised by EE at the time was that the SIM would need to be used in the UK, before roaming could be activated.i need ...

Re: Topping up with voucher

Can't send text with the voucher number to 150

Resolved! ontopup is a scam company

EE you have had so many complaints about ontopup but you still use them and your logo still on their main page. You know they are miss selling customers a one time top up an then customers are having multiple payments took out over time. Why are you ...

I have £30 credit when it should be a £30 package

When I try to use the £30 to get the Pack it's saying I have no credit. I've checked to make sure I still have it. So what's the deal?

Resolved! Billing

06 March 2025, I ran out of data on my PAYG phone. I bought a 7 day add on for £3.00 but find that EE actually took £4.50. How do I get my £1.50 back?

Resolved! Cancel subscription

Hi, I bought a pack and I want to cancel it, it was 20£ for 50GB and I want to cancel it because I bought it by an accident. If I cancel it I'll get my money back?