Pay as you go

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

I just bought a GBP15 25Gb plan card but it shows 0data remaining

I just bought a GBP15 25Gb sim card and it shows gbp0 remaining and 0Mb data remaining. I understood I get my 25Gb for 30 days. what the hell?

PAYG Credit

I'm glad this is here. I was paying by card each month automatically and noticed I was building up credit. 54 quid later I decide to try changing amount- couldn't find it, so stop payment, unfortunately my services were also stopped even with this cr...

Resolved! MOBILE DATA PROBLEM

I have received an extra 12GB to my 10pounds plan for free. But now I cant see it in my account. I just see 8GB instead

Can PAYG Customers Get an eSIM on EE?

Reviving an old ish thread. It it still the case that you can’t have an eSIM if you’re on PAYG? Considering an iPhone air which is eSIM only. Just about to renew my virgin media contract and they’re offering a great sim deal so may jump ship ...

Re: Haven't received £5 free credit

I have received a text from EE saying If I top up £5 I will receive £5 free credit how do I get the £5 free credit added on to my account

Resolved! Top up problem

Hi everyone,So this morning and yesterday I’ve had the average messages telling me to top up, so as per every month I go to do that. However, as I’ve tried to this month, it says I need to further verify myself, but doesn’t tell me how or where, leav...

Resolved! Re: PAYG 35 pack

Pack35

Urgent

I have done my payment for the sim plan and my money has been deducted as I’ve recieved the message from my bank but my ee app isn’t showing the plan and my data has not been topped.

Resolved! Re: How can I activate my pack?

Dear Team,I want to activate package on ee sim kindly help meI try many times to call 150 but my package wasn't activated kindly tell me about this how to activate package on my sim

Resolved! Top-up not showing up

I topped up but isn’t there??