Pay as you go

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! Transferring pay as you go number

Hi all, I recently lost my phone which had a pay as you go EE sim card in. I have since purchased a new phone with another EE pay as you go sim. Is it possible that I can get my old number back? Im having trouble signing in to emails etc on the new p...

Resolved! How can I top up from another country?

Hello,I have a sim card from my friend from UK. I bought a PIN code to recharge the sim but if I send any message to 150 I get "Send Failed" error. I tried to call 150 but without any success. I have signal, I am able to receive sms but can not send ...

Resolved! sim

hello i am wanting to switch to ee sim card but it’s not letting me get a sim card how can i order just the sim please

Resolved! Monthly topup

Hi, i want to topup my my data allowance

Resolved! Need to top up

Resolved! My mobile number

Hi, my mobile number has been disconnected just yesterday and it doesn’t seem I can top it up. Can someone from a support team help me

Resolved! EE top up

Hi, so today i topped up £15 on EE and its went into credit, i have tried transferring it into data by previous responses but nothing has been working just asking me to pay an additional 15 pounds to the pack,Is there any different way i can change m...

Resolved! Changing from pay as you go to contract

I was just talking to Daniel on the forum and got disconnected

The credit card has been debited but the topping up failed

Hello, I encountered a problem when topping up, but I can't find the online customer service. Since I am abroad and it is inconvenient to call the customer service number, I can only look for help here. I used a credit card to top up twice, 5 pounds ...

Subscription pack

My £15 pack didn’t renew because there was no money in my account so I have topped up. Now it’s asking me to pay again to start my pack again but I have the credit already on my EE account!