Pay as you go

A place to give pointers and seek advice on using pay as you go.

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Forum Posts

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by Former EE Employee
  • 12670 Views
  • 7 replies
  • 8 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by EE Community Support Team
  • 9065 Views
  • 0 replies
  • 6 Helpful

New pay as you go packs

We've launched brand new pay as you go packs. These are jam-packed with more minutes and data than ever before, making them even better value for our customers.       Our packs last up to 30 days and pay as you go customers benefit from:   Pack Name...

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LAURA_MCW by Former EE Community Manager
  • 34372 Views
  • 25 replies
  • 21 Helpful

Resolved! Top Up Issues

I recently bought a top up and I got an email notification about successful transaction but no text messages.And my bank has credited me.What is the problem?

My data

Hi! So I have a pay as you go SIM only contract. Which I have 9GB of data on, now I've never had this much data and know it is loads BUT the last few months EVERY month I've been running out of data! I don't understand because Ive never used this muc...

Resolved! my mobile service is blocked even tough i have balance

i am trying to use my phone for calls and sms but it says my number is blocked, i have balance  in my  top up but it does not let me, im trying to get in touch with customer service but no human is available to talk to since office hours are closed. ...

How to topup a dead sim

Hi, my sim expired from some days. I would recharge it to reactivate my number, but i cant find any section to recharge in your site, neither in the app. 

Anast78 by Investigator
  • 367 Views
  • 24 replies
  • 0 Helpful

Resolved! Stop subscription pack.

High .If i stop my subscription pack which renews each month by credit card will i lose all my remaining data...Need to Because I've got over 100gb of data and its due to renew on 4th Feb .thanks 

wilco58 by Valued Contributor
  • 680 Views
  • 7 replies
  • 1 Helpful

Calls are prohibited to this number

Hi,I live abroad and I recently had a text message telling me I have to use my number again in order to not lose it as it has been inactive for too long. I just topped up the number and tried to phone somebody in the UK and was told that "calls to th...

LFHS by Visitor
  • 52 Views
  • 2 replies
  • 2 Helpful

Resolved! How can l refund my 10 pound credit

Good afternoon, yesterday l top up my credit  and l didn't  know that  l already  pay for a 10 pound  subscription pack.so l'm  asking how can l refund my 10 pound  from my top up credit?  

rcath557 by Visitor
  • 1246 Views
  • 3 replies
  • 0 Helpful

Ee top up

 Hell I topped up 7.50 but my pack didn't renew automatically