Pay as you go

A place to give pointers and seek advice on using pay as you go.

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Forum Posts

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by EE Knowledge Specialist
  • 2244 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by EE Knowledge Specialist
  • 3711 Views
  • 7 replies
  • 10 Helpful

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by Former EE Employee
  • 30295 Views
  • 11 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by EE Community Support Team
  • 15175 Views
  • 0 replies
  • 6 Helpful

Resolved! payasyougo number deactivated

so i buy pay as you go sims so i have a number incase of emergency, when you sign up to something they want your number so my bank/stock market/paypal is all connected to my numbers and want to send me a code for a more secure login. but because i do...

Resolved! paying with credit

i pay for a £35 subscription pack each month and i have £35 on my credit but it never takes off credit so i keep havingto pay an extra £35 out of my bank what do i do to pay out the credit 

Resolved! £10 Plan not renewing

I have £10 credit in my account but my plan has not renewed & is now showing me as being on standard rates. I could select it as a new option but I get a message saying I lose the 8Gb rollover that a text message confirmed I had at 7:04 this morning.

PT5000 by Visitor
  • 91 Views
  • 1 replies
  • 1 Helpful

Resolved! Can't make or receive calls

Hi I am unable to make or receive phone callsI'm in the UK, pay as you go sim, sony experia 5 IV phone, android is up to date, I have restarted phone, re-set network settings , tried a different sim card (it worked), etc.The phone is showing full sig...

lea789 by Visitor
  • 71 Views
  • 1 replies
  • 2 Helpful

Resolved! problems activating sim abroad.

I bought new sim in the UK, I didn't top-up and also think I didn't activate and I flew back to Poland and now I'm not able to do anything, no calls or send SMS or even how to top up.  Can someone help me resolve this issue?

Nico46 by Visitor
  • 174 Views
  • 2 replies
  • 3 Helpful

Resolved! I bought a plan but it is inactive

Hello, on January 22nd I bought a PayG unlimited card, it arrived today but the plan that was supposed to be there is not available, the welcome SMS arrived and it said that the unlimited plan is for 35 pounds, but in the mobile application after reg...

This service is getting worse

Ive topped up £5 because I got an stupid message telling me I need to otherwise my number will be recycled and will no longer be able to use this number.Ive message ALLPACKS TO 150 gave me a list:We have a new range of plans to choose from and now yo...

vEditzzz by Investigator
  • 187 Views
  • 3 replies
  • 0 Helpful

Resolved! Recurring Payment Not Working for PAYG Talk & Text Bundle

This is my first month on EE PAYG with recurring card payment to purchase a special £10 Talk & Text bundle for £8.10 (includes £1 discount and 10% discount as per recurring card payment). The recurring payment has not worked and the £8.10 credit is n...

Cooksta72 by Investigator
  • 140 Views
  • 3 replies
  • 1 Helpful

Resolved! Cancel pay as you go abroad

I'm travelling abroad. I didn't cancel my pay as you go monthly sim before I left. I cannot call ee, I cannot text ee, I can't find a live chat bot, I cannot email ee. How do I cancel my sim. I can't even cancel my direct debit as my wife on ee as we...