Pay as you go

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Over charged for phone call

Having topped up my phone for £10 I made one call lasting 26 minutes my balance afterwards showed 40p how is this right £9:60 for 26 minutes?

I've topped up but my pack hasn't renewed, How do I sort it?

My pack was due to renew today, so I've topped up this morning but it is just showing as credit and not renewing my pack. How do I sort it?

Resolved! Egypt Pay as you go data

I am a pay as you go customer. I am trying to find out the data costs (not call and text) for pay as you go customers in Egypt. Why is this concealed until you land in the country? This takes away my agency in planning my trip. I want to know the cos...

Resolved! Direct debit set up against my wishes

On the 5th of March, I telephoned EE Customer Services on 150 to update my bank card details as I received a text message informing me (as a PAYG customer) that it was expiring at the end of February.There wasn’t anywhere on the app or on my account ...

Resolved! How do i remove content lock without id or a credit card

No allowance added after subscription

I have ordered a new PAYG sim and inserted in my phone, with subscription of 8GB / £10 already made. I can't get any data connection and the allowance keeps showing zeron in my online account. I have tried restarting my phone, texted NOW to 150, bu...

Resolved! Help with PAYG please

Hi, could u please help. I would like a standard no frills SIM card which has nothing but the calling credit on it which I will put on as and when needed. I don’t need anything which will take any of my credit, if I put a tenner on I want a tenner le...

Top up not working

No top up number is working and I tried so many ways no working and I don't loose my uk number

Resolved! no data

I’ve payed £10 for data but its just gave me credit how do I get data aswell

How to purchase add on for device with no browser?

I have a data only sim which I have installed in a bike computer. I have come to buy an add on for some more data for the first time. I have gone on the internet and topped up my account with £5 (via my non EE phone). When I come to try and purchase ...