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Pay as you go

A place to give pointers and seek advice on using pay as you go.

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bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by • EE Knowledge Specialist
  • 2536 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by • EE Knowledge Specialist
  • 4325 Views
  • 7 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
  • 15548 Views
  • 0 replies
  • 6 Helpful

Resolved! PAYG Credit and Service Access

Hi there, I am just wondering is it possible to use payg and put money through as much as I can or I have to choose a subscription plan ? I still have £5 but I cant make a call or receive any sms. Would be great if u assist me. Thank u   [Mod Edit - ...

Eddie313 by • Valued Contributor
  • 488 Views
  • 11 replies
  • 2 Helpful

Resolved! Didn't receive text on number

Hi I have ee phone number and I didn't top-up from last 4 months then I didn't receive any text on number like verification code and I want to top-up now but they show some error 

Shah_2 by • Visitor
  • 210 Views
  • 2 replies
  • 3 Helpful

Resolved! PAYG reactivate

I haven’t used use my sim since Oct 2023. I try to reactive the sim when I need to receive text message from HMRC. I topped up my sim but I can’t use the credit to buy any plan. How can I reactivate? Cheers

Bee1967 by • Visitor
  • 2567 Views
  • 4 replies
  • 0 Helpful

New PAYG Sim not working

Bought a new sim from a shop popped it into my phone and the mobile number was showing but could not get onto the app - tried to register but no passcodes. Went online and topped up with £5 just in case it never works but still nothing - app says to ...

DrBobF by • Explorer
  • 238 Views
  • 4 replies
  • 2 Helpful

Resolved! EE prepaid sim topup or buy another?

Hi everone, I bought a prepaid data sim last year and it worked out much better than a monthly payment plan for me as I only use it in my mobile router for my caravan. It's time again to venture out but I need to know if it would be better for me to ...

Steve1737 by • Investigator
  • 280 Views
  • 2 replies
  • 5 Helpful

Resolved! Data add ons

EE should pay a contribution to the NHS for causing stress. Running out of data on a pack:  Its not clear how to get to the add-on pages on the website. When you finally figure it out, then there is ONE add on option on the website - £20 option. So t...

edxerox by • Visitor
  • 752 Views
  • 4 replies
  • 2 Helpful

Resolved! how can i cancel my order

I bought the pay as you go 10% saver plan on Saturday, March 7th.But EE hasn't heard from me until today. The item hasn't arrived and I can't tracking. I think I put a foreign number so I don't get a text message.I connected with a counselor on chat ...

boboro by • Visitor
  • 205 Views
  • 1 replies
  • 0 Helpful

Number recover

Good morning ,I really need help and I don't know if it's possible to solve my problem or how to get in touch with them, I forgot to make the top up payment on my mobile EE card, and think I haven't used it for 1 month this number, and now I went to ...

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