Pay as you go

A place to give pointers and seek advice on using pay as you go.

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Forum Posts

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by EE Knowledge Specialist
  • 1987 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by EE Knowledge Specialist
  • 3121 Views
  • 7 replies
  • 10 Helpful

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by Former EE Employee
  • 28857 Views
  • 11 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by EE Community Support Team
  • 14785 Views
  • 0 replies
  • 6 Helpful

Resolved! ReActive Account

I live abroad, I topped my phone only to discover that my EE phone number is not activated.  How can I get it re-active.  I have no means of getting hold of EE via phone.  It is impossible to get help through the main website.  It is a Pay as you go ...

Resolved! Recurring card payments

Hi all, Just after a bit of advice please ive got a activated plan at the moment and I stop the plan too and when I try to set up recurring payments it won't let me do it to set up payment though recurring for some reason.

Resolved! Pay As You Go SIM not working abroad after contract ended

Hello,My EE contract ended on 21 November, and my UK number was supposed to be converted to Pay As You Go starting 22 November.I am now in Italy and I can receive SMS, but I cannot make calls or use data. My account shows as cancelled.I rely on this ...

Website/150 driving me insane..

I’m on Pay As You Go with a £10 plan, but I’ve realised I’ve been mis-sold something. I realised I'm getting 0 minutes and 30 data, even though the EE website now shows the £10 bundle as 30GB with unlimited minutes and texts. Turns out i'm on an old ...

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Why can’t I make a payment?

[Mod edit: Image rejected as it contained personal information, such as your full name]What is additional payrr authentication? I can’t make a payment due to this, but there’s no instruction about this

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Junhyo by Visitor
  • 635 Views
  • 4 replies
  • 1 Helpful

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by Former EE Employee
  • 28857 Views
  • 11 replies
  • 10 Helpful

Resolved! Account credit help

Hi, I’m just wondering if I’m able to get my account credit refunded to me because I set up a direct debit for my plan and that’s been working fine but the other direct debit that I set up for my previous pay as you go package has also been getting t...