Pay as you go

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Is my pack still on ?

I have topped up my credit with a 20 £, but still I don’t cellular data for browsing. is my pack done ? If so how can I renew?

Old £5 pack

I am currently paying for an old £5 pack which gave 250MB, 250 mins, 500 texts and 11.5GB in boosts.If I let my credit go below £5 and have the plan pause temporarily, will I go back to this pack if I top up at least £5 again? TYIA

Refund of top up

I lost my second phone during a move and have now found it but it’s been more than a year since used. I’ve topped up and then found out my sim has been deactivated. How can I get a refund?

Resolved! Plan05

I’m trying to buy a plan05 plan but it’s not letting me

Resolved! Unable to convert credit to data

I have credit but unable to add it to data so I have zero data, the olnly reason I have this account is for data backup. App doesn’t work, online doesn’t work

Resolved! PAYG band 20

Does EE payg have access to band 20 for better rural coverage?

Can’t select a pack on PAYG

I selected and ordered via 150 a PACK20 however it is telling me that I need to top up my balance first. My balance is £20 and change so the £20 is there yet it won’t add the 30 day pack to my phone. I tried it with a PACK15 too and got the same mess...

Set up ee sim

Hi? Just got a ee sim (payg). I inserted it, created account, chose my plan and paid £10 by card. Yet its not working for data or calls. Any help would be appreciated

Resolved! cant top up online

I have a new SIM just trying to top up online, your website comes up with content blocked

Resolved! Can't accesss my account

I received my EE pay-as-you-go SIM today, I activated it, and I am getting 4G signal. I linked it with my email and followed the instructions to link my number and SIM to my account through "link a device". However, when i try to view my balance/top ...