Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

sim now working

hello sir miss I make top up now my sim is now active and not working why

Resolved! Re: Cannot add or use debit cards

My wife was on a sim contract now she is on pay as you go with the same sim. It's a nightmare to top up using her card. Tried several time and still wasn't authaurised. Looks like we will be leaving EE. It's a headache I don't need

Resolved! Unable to send text from EE

I have moved to NZ and have my EE number. I have topped up my EE number (whilst in the UK it was monthly which I converted to PAYG) but use the number still for things like WhatsApp etc. But I am unable to send any text messages all come up with an e...

Resolved! PAYG - Sending SMS texts from Dubai UAE

Hi,I hope someone can clarify.I'm an EE PAYG customer and pay £9/month by direct debit.Once my payment goes through, I get a confirmation text from EE saying my balance is now £0 and I have x amount of calls and data for the next 30 days.We're going ...

Resolved! PAYG data add on

I have recently switched from a dumb phone to an iphone, using the same EE SIM card. It’s purely PAYG - I don’t have any kind of plan, but I have plenty of credit. I will very occasionally want to use mobile data to access the internet. The EE web...

Online chat

I am a PAYG customer and need to speak to someone via Live Chat as I am abroad and cannot text or call. I have looked on the Help and Contact Us page and it only gives me the option to text or call. Please can someone help?

Resolved! Can't access myEE account.

Been trying to access my acount for my pay as you go mobile. I've been using this number for at least 4 years now and normally just top up from calling 150 (its moved to 360 now). But I wanted to check my account status etc. I tried to log in (i've d...

Resolved! Can alert texts be trusted

Hi. I am a low user so only have the £1 / week recurring plan. It obviously only has a low data allowance but it usually adequate for what I need when I'm out of WiFi range. I've boosted the allowance over the years but, it's still below 5gb a we...

Resolved! no signal after doing a chargeback

last week i bought a pack but the allowances did not apply, i did a chargeback with my bank to get the money back, now my phone says emergency calls only

Top up

Why top up does not work