Pay as you go

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

I've topped up but my pack hasn't renewed, How do I sort it?

My pack was due to renew today, so I've topped up this morning but it is just showing as credit and not renewing my pack. How do I sort it?

Top-up not credited to my ee account

I top-up 10£ to my sim account using my debit card but not credited and the balance is still 0 and the worst is when i check my debit card accnt. they charge me two times (20£).. what can i do

£20 taken from bank but not added to account

Top up

I top up £15 and they charged me 2 times and i have £0 balance???how it’s work??EE Toke The money from my bank account

EE Packs

I was in Pack15 before I switched to Pack10. I have £10 in my balance but can’t activate Pack10. Been sending Pack10 to 150 but still doesn’t give me the data. The balance still remain in my account and can’t get online

Resolved! Missing data

hello I added a £5 top up to my account to be able to use my data in Belgium and I havnt received my data

Resolved! New sim advertised promotion which is not available

I bought a new EE sim today which advertised 75GB for £15 a month for 6 months but as I’ve set the new sim up the promotional offer seems to have finished at the end of January. I bought the sim for the promotional offer and now will have to pay £20 ...

It’s my account suspended ?

Please can someone help me . I think my SIM card it’s deactivated. Can I do something to reactivate it? I top up some credit but I can’t active it !

Resolved! Paying by voucher

Have paid into my account but we still saying I have to pay in to make calls or texts.??

Unable to use data even though I have more than sufficient credit

I'm unable to use any mobile data on my EE PAYG SIM. Following an emergency, I tried to connect to data just for a split second until an urgent message showed as sent, I had £4.80 of credit on the SIM (more than enough for what I was trying to do) wh...