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A place to give pointers and seek advice on using pay as you go.

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We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by • EE Knowledge Specialist
  • 3309 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by • EE Knowledge Specialist
  • 7886 Views
  • 9 replies
  • 11 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
  • 16844 Views
  • 0 replies
  • 6 Helpful

Subscription packs

I've set up my account to automatically pay each month and it shows 10% discount on the packs page on the pack I've selected. It was due to be renewed today but I had no service and get a message saying to top up my account. Why? Why is it so unclear...

Call help

Calling 150 but how can I actually speak to someone??

Hjg1 by • Visitor
  • 603 Views
  • 2 replies
  • 0 Helpful

mobile data

Hello, I’m writing to ask you about my mobile data because it’s not working even though I topped up yesterday. My texts and calls work. I’m hoping to hear from you soon. Thanks.

Hibernation - Incorrect information given

Last year I found that my phone went into hibernation after recovering from a long illness.. I was told that it had gone past 180 days and therefore could not be reinstated. Today I have read the terms and conditions and found that this is not the ca...

Retec123 by • Explorer
  • 1286 Views
  • 10 replies
  • 1 Helpful

Resolved! Free Boosts

I’m currently paying £10 a month for a subscription pack. I have been using this for ages so have accumulated many free boosts. If I now switch to a £5 monthly pack will I lose these boosts?

Joel_EE by • Visitor
  • 484 Views
  • 1 replies
  • 2 Helpful

£5 pack

I played for a £5 pack but didnt get anything included in the pack I cant make texts 0 data and it's quite frustrating @EE

Jay1409 by • Visitor
  • 411 Views
  • 1 replies
  • 0 Helpful
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