Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Top up

I recently had a new number and I phoned EE to update my new number.. so ice topped up thinking I'd get my pack added and it hasn't been added how do I get this added onto my new number?

fix your website or i am going to a different network

the addons page is still not fixed, and now the top up page is broken at the part where it says is this the number you want to top up, when i press continue it just goes to the same page again, you have 7 days to fix these problems

Resolved! I have an old pack / subscription

Will I lose my boosts by changing to a different pack? Thanks.

EE sim card

Hi I’m currently abroad but I have managed to top up £5 on my ER pay as you go sim card. However, every time I try to send a text message it doesn’t work. Please advise as I’m concerned my number will be deleted due to it not being used from Septemb...

Resolved! two mobile numbers

i have two EE numbers, always got credit on both but one i rarely use it is just a spare . will i lose the number for lack of activity? thanks

cannot access addon page ,to buy data !!

tried resetting , why no page access

I want my pay as I go back

I was called 16 11 2022Have been changed to pay monthlyNot what I want

topping up a sim card

How do i top up a sim card?? i have a sim card that is used in our car and i need to top the data up, before any says put it in your phone i cant because its on a different network.

Resolved! Cancelling a payg sim card

Hi Guys, I recently got a payg sim for one of my kids phones and topped it up with my card. They’ve now lost the phone. How do I cancel the SIM card so the phone can’t use that number and my debit card doesn’t get charged again. Any advise would be g...